Solutions Engineer

About HoneyHive

At HoneyHive, we are building the new observability stack for AI agents. Our platform is used by leading AI startups and Fortune 500 enterprises to build, deploy, and observe AI agents. AI engineers use our platform debug complex agents, evaluate output quality, monitor agent failures in production, and a whole lot more.

We’ve raised $7.4M Seed from Insight Partners and are on track to scale further. Our founding team includes AI, infra, and product experts who’ve shipped large-scale systems at Microsoft OpenAI, Amazon, Amplitude, New Relic, and more.

About the role

As our first Solutions Engineer at HoneyHive, you'll be the technical bridge between our product and the AI engineers who depend on it. This is a full-cycle role where you'll drive technical sales conversations, lead customer implementations, and ensure our enterprise customers achieve maximum value from our platform.

Our customers are high-growth AI startups and Fortune 500 enterprises building complex agentic workflows. You'll be their trusted technical advisor, helping them navigate everything from initial evaluation to production deployment and ongoing adoption.

This is a foundational role at a fast-growing startup, which means you'll have tremendous impact in shaping how we engage with customers and scale our go-to-market efforts.

In this role, you will

• Drive technical sales conversations – Lead product demos, architecture discussions, and technical qualification with prospects, create compelling proof-of-concepts, and present at conferences to evangelize our platform

• Own customer implementations – Guide technical onboarding, lead on-premise and cloud deployments, ensure smooth integration with existing AI infrastructure, and troubleshoot complex technical issues

• Deliver training and drive adoption – Design and conduct workshops, technical training sessions, and best practices programs to maximize customer success and identify expansion opportunities

• Bridge customers and product – Translate customer feedback into product requirements, work with engineering on deployment architecture, and help establish scalable customer success processes

Our stack

We use React, Express, and NextJS for web development, AWS for all our cloud needs, and are building SDKs in Typescript and Python using OpenTelemetry (OTEL). You'll need to become an expert on how our platform integrates with diverse customer environments and tech stacks.

About you

We think you'd be a great fit if you have:

• 5+ years of customer-facing technical experience in solutions engineering, sales engineering, or technical consulting, preferably in developer tools, infrastructure, or AI/ML platforms

• Deep technical expertise – Strong understanding of modern software architecture, cloud infrastructure (eg: Kubernetes, Terraform, HELM, etc.), and developer workflows. Ability to dive deep into technical details while explaining complex concepts clearly

• Full sales cycle experience – Proven track record in both pre-sales technical support (demos, proof-of-concepts, technical qualification) and post-sales implementation and support

• AI/ML domain knowledge – Understanding of core AI engineering concepts like prompt engineering, RAG, agent orchestration, evals, etc.

• Exceptional communication skills – Ability to present to both technical and business stakeholders, from individual developers to C-level executives

What sets great candidates apart:

• Enterprise implementation experience – Experience with on-premise deployments, security reviews, and complex enterprise sales cycles at large enterprises (10K+ employees)

• Startup experience – You've been an early solutions hire and helped scale customer success processes from the ground up

• Developer tools background – Experience with observability, databases, or developer productivity tools

Why join

• You'll be the first solutions hire and shape how we scale our customer success motion

• Work directly with enterprises solving the most complex technical challenges

• We have product market fit and are scaling fast with sophisticated, engaged customers

• You'll become an expert in the broader agentic AI space

Benefits

• Competitive salary + meaningful equity

• Health, vision, and dental benefits

• Unlimited PTO

• Assistance in relocating to NYC or SF

• MacBook Pro + peripherals