Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Roles & Responsibilities

• Provide Level 2 support for business-critical applications, ensuring timely issue resolution and minimal downtime.

• Investigate, analyze, and troubleshoot application issues reported by end-users and L1 support teams.

• Collaborate with L3 support, development teams, and vendors to escalate and resolve complex issues.

• Design and implement automation solutions using Python and scripting to reduce L2 manual efforts.

• Write and optimize SQL queries and scripts for data extraction, transformation, and troubleshooting.

• Monitor application performance, system logs, and alerts, ensuring proactive issue detection and resolution.

• Document known issues, troubleshooting steps, and solutions in the knowledge base for continuous improvement.

• Support incident management, problem management, and root cause analysis (RCA) activities.

• Ensure compliance with SLA (Service Level Agreements) and maintain high standards of customer service.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package