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ROLES AND RESPONSIBILITIES

A. Does (The tasks / responsibilities that the role performs to address

requirements in Key Result Areas)

i. Business Development

- Understands the key processes and financial transactions at an

industry level to help account managers provide valuable solutions to

partners

- Leads in the development and execution of relevant, differentiated

(tiered) industry-specific offers to manage partners and resources

- Develops an ecosystem approach - utilizing company products and

services (i.e. Funds Disbursements, Online and Offline Payments,

Cash-in, Cash-out, GLife, Adtech, etc.), that may easily be replicated

across different partners

- Develops other programs to help ensure KPIs are met

- Negotiates effectively with key decision makers to create a win-win

agreement

- Advises management of relevant strategic information for

decision-making purposes

- Perform adhoc functions as may be deemed necessary.

ii. Account Management

- Responds to, acts on, and monitors the immediate resolution of

escalated partner concerns

a. Replies to emails within 24hours

b. Returns calls and SMS of partners within 4 hours

- Discerningly escalates urgent and unresolved concerns and

works with internal partner groups for proper handling and closure

- Monitors and ensures the timely and proper implementation of key

projects

- Collaborates with internal partner groups to deliver commitment

and services to partners

iii. Partner Relationship Management

- Develops and maintains strong business relationships with key

decision makers of accounts by establishing regular engagement

meetings and activities (i.e. business review) to support Account

Managers, acting as second point of contact for customers

- Participates in industry events to build better engagement with

partners and deepen industry understanding

iv. Team Management and People Development

- Sets key performance metrics per Account Manager as aligned with

the overall business targets

- Monitors and drives performance of Account Managers to ensure

achievement of targets by building the pipeline and order tracking

- Reviews and ensures accuracy, completeness and consistency of

Account Manager’s compliance to internal business processes and

policies

- Helps Account Managers in their career development plan, skills

development training and in managing any organizational concerns

- Conducts regular team meetings to cascade business and team

directions and updates

- Conducts one-on-one coaching sessions with Account Managers to

provide and receive feedback that will help in mutual development

v. Reporting

- Complies to management systems and requirements to submit

complete and accurate reports on time (i.e. sales call plan of team,

pipeline, key accounts performance review, priority list, product

trackers)

- Provides feedback on market trends, competitive threats, unmet

needs, and opportunities to deliver greater value to customers

- Provide feedback to sales management on ways to decrease the

sales cycle, enhance sales, and improve company brand and

reputation

Displays (The Knowledge, Skills, and Behaviors indicating how tasks /

responsibilities will be performed)

i. Deep Industry Knowledge

- Ability to understand the customer needs, operations and ecosystem

based on general relevant industry trends.

ii. Deep understanding of client needs and product knowledge

- Ability to identify customer needs and relate it to product offerings

which will be beneficial for the customer.

iii. Executive Presence, Confidence and Professionalism

- Able to carry a discussion and negotiate with C-Levels (external and

internal)

iv. Resource Planning

- Ability to prioritize and delegate action plans to ensure effectiveness of

Account Managers, and ensure delivery of required services to

customers.

v. Project Management Skills

- Ability to influence, lead and manage people across the organization

in executing account programs or initiatives

vi. Performance Driven

- Can assert own point of view, will own and drive initiatives and issue

resolution until desired results are achieved.

- Able to get the organization to help him achieve desired results or

resolve issues for the customer.

vi. Excellence and Integrity

- Reliable and dependable

- Equipped to provide high-quality work and service to customers

and internal partners

- Shows respect for self and others

- Responsible and takes accountability for actions whether good or

bad

- Trustworthy, especially with classified information and high-risk

tasks

- Addresses conflict honestly and respectfully

- Makes sound decisions, even under high-stress situations

acts as a role model

-Practices and encourage open communication within team

vii. Acknowledged Leader

-Have the credibility and integrity to influence people within the

organization

-Able to guide and coach Account Managers to achieve a

consistent high level of performance

Delivers (specific outputs / tangible results produced by the role; resources

responsible for)

i. Development strategy for industry

ii. Achievement of assigned targets to team

iii. Supervision of day-to-day account management operations

iv. Weekly/ monthly submission of required reports

v. Healthy team pipeline to achieve target

vi. Monthly performance reviews, Analysis of year-end performance.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package