Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

- Lead and oversee the daily operations of the collections teams and external collection agencies, ensuring performance targets and service level agreements (SLAs) are met. - Analyze data and provide insights to make informed, fact-based decisions under pressure, driving both collections success and process improvements. - Monitor quality assurance across all client touchpoints, ensuring compliance with internal policies and regulatory requirements. - Manage customer complaints and escalations, addressing exceptions and resolving complex collection-related concerns. - Oversee departmental projects, coordinating process enhancements and documenting new procedures for continuous improvement.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package