We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Product Marketing Manager to join our G&A team reporting to the Director, Product Marketing. This role is a remote role based in The United States.

In this role, you’ll play a key role in driving the success of Gainsight’s Atlas AI Agent offerings by executing strategic product marketing initiatives that bring compelling messaging, positioning, and product value to market. You’ll deliver this impact by leading feature launches, developing high-impact content and demos, and continuously refining positioning based on market feedback. This is a great opportunity for someone who thrives in a fast-paced, evolving environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Customer Success. The ideal candidate brings strong skills in product positioning, cross-functional collaboration, and content development.

What You'll Do:

• Execute comprehensive product marketing strategies, ensuring alignment with company goals and cross-functional collaboration.

• Deeply understand our buyer and market, product differentiators, value proposition and our competitors

• Continuously research and iterate on our agentic positioning as an agile, evolving aspect of our offerings and the broader market

• Build and demonstrate deep proficiency with relevant Gainsight products, delivering compelling demos and guiding stakeholders through advanced use cases

• Own and drive feature release and high impact launch programs in partnership with Product, ensuring seamless execution of initiatives and strategic alignment across the portfolio.

• Create and own both individual product and relevant platform materials, including feature/product videos, use case content, presentations, pitch decks, content, and more

• Capture, consolidate and incorporate market feedback on messaging from the field, analyst, and industry sources to continually iterate on product positioning

• Drive proactive product and release enablement in partnership with Product Ops, CS Ops, and Enablement

• Act as a senior product SME for the marketing team, influencing and supporting demand generation, cross-sell initiatives, webinars, content creation, events, and more.

• Build and nurture strong cross-functional relationships with Sales, Product, Marketing, and Post-Sales teams and leadership to drive cohesive product marketing strategies across Gainsight.

• Take ownership of ad hoc projects and needs aligning with product marketing mission to deliver value across Gainsight and proactive drive measurable impact on processes, programs and objectives.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• Ability to learn and understand multi-product ecosystems at a technical, basic demo level

• 5+ years product marketing experience with complex products or multiple offerings within a larger suite or ecosystem

• Experience with AI based products a plus

• Highly motivated, energetic, and hardworking self-starter who is flexible and can work on multiple projects simultaneously (independently and on teams)

• Someone who has a strong desire to learn and willingness to grow new skills as well as jump into new projects

• Ability to think creatively, highly-driven, and self-motivated

• Someone who can work self-sufficiently and autonomously within typical scope of product marketing

• Strong written & verbal communication skills

• Ability to manage expectations across various stakeholders and consistently hit deadlines

• Attention to detail

• Minimal experience with Google Slides, video recommended

• Ability to collaborate constructively and drive decision making with matrixed business partners and stakeholders (in sales, marketing, product, customer success, etc.)

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $135,000 – $145,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.