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Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Lead Services Deal Support Analyst to join our Sales team reporting to the Senior Manager, Professional Services Sales This role is a hybrid role based out of our Hyderabad location.

In this role, you’ll play a key role in improving Services Sales efficiency and deal execution by taking ownership of administrative and transactional activities that support low- and mid-value deals. You’ll do this by managing Salesforce record hygiene, preparing contracts using pre-approved templates, and ensuring smooth deal progression—allowing sellers to focus on high-value, strategic customer engagements. This is a great opportunity for someone who thrives in a fast-paced, process-driven environment and enjoys working cross-functionally with teams like Services Sales, Finance, and Legal. The ideal candidate brings strong skills in attention to detail, process management, and stakeholder coordination.

What You'll Do:

• Intake and triage inbound services requests from Sales and Customer Success

• Perform first-pass deal qualification for low-value services deals (typically <$15k)

• Aggregate deal and account context using AI tools and internal systems to support seller preparation for strategic customer engagements

• Create and update Opportunities and Quotes in Salesforce using pre-approved formats and pricing guardrails

• Maintain strong Opportunity and Quote rigor, including field completeness and validation to support accurate Professional Services forecasting

• Format, version, and route Statements of Work (SOWs) using standardized, pre-approved templates

• Coordinate internal approval workflows across Finance, Legal, Services Delivery, and Sales

• Manage contract signature delivery using approved contract templates and processes

• Coordinate partner logistics, including introductions, document exchange, and handoff preparation

• Prepare post-signature handoff materials to support a clean transition to delivery teams
  

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• Experience supporting sales, services, or revenue operations in a B2B SaaS or technology environment

• Working knowledge of Salesforce (SFDC), including Opportunities, Quotes, and required field hygiene

• Strong attention to detail and comfort working with standardized templates and structured processes

• Ability to manage multiple concurrent requests while meeting deadlines

• Clear written and verbal communication skills in English

• Comfort working cross-functionally with Sales, Finance, Legal, and Delivery teams

• Experience working in an offshore or global support model (India or Mexico time zones preferred)
  

Nice-to-have skills :

• Prior exposure to Professional Services, consulting, or subscription-based services models

• Experience with contract workflows, SOWs, or commercial approvals

• Familiarity with AI-assisted research or context-gathering tools

• Experience supporting partner-led or co-delivery engagements

• Background in Sales Operations, Deal Desk, or Revenue Operations functions

• Experience supporting U.S.-based Sales or Services teams
  

Role guardrails:

• Agree to or negotiate pricing exceptions

• Participate in pricing or contract negotiations

• Lead or participate in customer strategy discussions

• Create bespoke or custom SOWs outside approved templates

• Carry quota or revenue targets

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.