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Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Integration Analyst to join our G&A team reporting to the Associate Manager - IT Applications. This role is a hybrid role based out of our Hyderabad, India location.

In this role, you’ll play a key role in enabling seamless integration between enterprise systems by designing and maintaining workflows on the Workato platform. You will help automate business processes and ensure reliable data exchange across applications. This is a great opportunity for someone who thrives in a collaborative environment and enjoys working cross-functionally with business stakeholders and technical teams. The ideal candidate brings strong skills in integration development, automation, and troubleshooting.

What You'll Do:

• The Senior Integration Analyst is responsible for designing, developing, and maintaining system integrations using the Workato integration platform.

• This role plays a key part in enabling seamless data exchange between enterprise applications such as ERP, CRM, HR, and other business systems.

• The analyst will collaborate with business stakeholders, solution architects, and technical teams to gather requirements, build scalable integration workflows (recipes), and ensure reliable automation of business processes.

• The role also involves monitoring integration performance, troubleshooting issues, optimizing existing workflows, and implementing best practices for integration governance, security, and documentation.

• As a senior member of the team, the analyst will provide technical guidance, support complex integration projects, and help drive the organization’s automation and digital transformation initiatives through efficient and reliable integrations.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 6-8 years of relevant experience and a B.tech/B.E in Computer Science

• Hands-on experience with Workato for building and managing integration recipes and automation workflows.

• Strong knowledge of APIs (REST/SOAP), webhooks, and authentication methods for system integrations.

• Experience in integration design, data mapping, and transformation across enterprise applications.

• Ability to monitor, troubleshoot, and optimize integration workflows to ensure reliability and performance.

• Strong requirements analysis and stakeholder collaboration skills to translate business needs into integration solutions.
  

Nice-to-have skills:

• Experience integrating enterprise applications such as Salesforce, NetSuite, Workday, or other SaaS platforms.

• Knowledge of integration best practices and governance within iPaaS environments.

• Familiarity with scripting or data transformation tools (JavaScript, JSON, XML).

• Experience with monitoring, logging, and performance optimization for large-scale integrations.

• Understanding of security and compliance considerations in system integrations.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.