We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Solutions Consultant to join our Sales team reporting to the Manager of Solutions Consulting. This role is a remote role based in The United States.

In this role, you’ll play a key role in driving technical sales success and helping organizations realize the value of Customer Success by designing and delivering tailored solutions on the Gainsight platform. You’ll partner closely with Sales, Account Management, and Customer Success teams to understand complex customer challenges, lead technical discovery, and create compelling multi-product demonstrations and solution architectures that align with business outcomes. This is a great opportunity for someone who thrives in a fast-paced, customer-facing environment and enjoys working cross-functionally with teams like Sales, Product Management, and Customer Success. The ideal candidate brings strong skills in solution architecture, technical discovery and storytelling, and delivering impactful product demonstrations to both technical and executive audiences.

What You'll Do:

• Partner with Sales, Account Management, and Customer Success teams to identify customer business challenges and map organizational needs to the capabilities of Gainsight’s industry-leading platform.

• Lead complex discovery engagements to understand technical, operational, and strategic requirements and translate them into compelling solution demonstrations and technical architectures.

• Independently design and deliver multi-product demonstrations, proof-of-concepts, and solution narratives that showcase Gainsight’s value to technical and executive stakeholders.

• Serve as a trusted advisor to prospects and customers by articulating the value of Customer Success and the Gainsight platform through presentations, workshops, and executive-level discussions.

• Create solution presentation storyboards and configure solution environments that support value-based selling and align with customer business outcomes.

• Assist in the creation of technical account configuration documentation, solution designs, and technical statements of work.

• Respond to technical questions received through RFPs and RFIs in an accurate and timely fashion.

• Contribute to team best practices, playbooks, onboarding materials, and ongoing enablement initiatives.

• Participate in Solution Consulting and Product Management meetings to stay current on product capabilities and roadmap updates while helping translate these into customer-facing narratives.

• Meet or exceed quarterly management objectives and revenue targets.

This role may require occasional travel (up to 50%) for team meetings, prospect meetings, training, or company events.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 5-8 years of relevant experience and a Bachelor's degree (or equivalent combination of education and experience), required.

• Demonstrated experience leading complex technical sales engagements and delivering compelling solution demonstrations.

• Proven ability to independently execute multi-product demonstrations and complex solution configurations.

• Excellent client-facing skills with experience presenting to both technical stakeholders and executive leadership.

• Ability to work autonomously while effectively collaborating within a high-performance team environment.

• Strong oral, written, presentation, and interpersonal communication skills.

• Ability to communicate complex technical concepts to both technical and non-technical audiences.

• Highly motivated with strong planning, ownership, and self-development capabilities.
  

Nice-to-have skills or experience:

• Knowledge of Salesforce or Gainsight architecture and data model, including integration methods such as REST APIs and ETL tools.

• Knowledge of relational database concepts including experience with technologies such as MongoDB or RedShift, including SQL expertise.

• Experience with web application and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.

• Experience contributing to sales playbooks, demo best practices, or internal enablement programs.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $108,000 – $122,500 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.