About Gainsight:

Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Manager, Teammate Success to join our Teammate Success (People) team reporting to the Senior Director, Center of Excellence. This is a hybrid role and is based out of our Hyderabad, India location.

In this role, you’ll lead Gainsight’s Teammate Success Specialist team, to deliver moments that truly matter across the employee lifecycle. From onboarding to offboarding, leaves to celebrations, your team ensures that every experience is compliant, intentional, and human-first. This is a great opportunity for someone who thrives in a people-centered environment and finds joy in building structure that enables both operational excellence and cultural connection. You'll work cross-functionally with partners like Payroll, Legal, Facilities, People Strategy, and Admin Support to bring the "people" side of HR to life with empathy, precision, and business acumen.

The ideal candidate is equal parts process expert, culture carrier, and trusted coach, with deep global HR operations knowledge and a passion for making every teammate touchpoint feel purposeful and personal.

What You'll Do:

• Lead, coach, and develop a globally distributed team of TS Specialists across multiple countries

• Act as a subject matter expert on global leave of absence, accommodations, and employment compliance across the U.S., India, Netherlands, Poland, Japan, the U.K., and growing.

• Serve as the primary HR compliance liaison for ISO, SOC, and other audit needs, including those connected to Talent Acquisition

• Manage and partner closely with Payroll for all non-U.S. markets, ensuring accurate data exchange, changes, and updates

• Administer and support benefits-related activities, including open enrollment, especially with deep expertise in India benefits and vendor relationships

• Oversee end-to-end onboarding, offboarding, and employee lifecycle operations, including record-keeping, data updates, and document compliance (e.g., ACA, EEOC, and global equivalents)

• Lead HR facilities and experience partnerships, including office space management and ad hoc space reservation tools like Gable

• Own, oversee, and continuously update internal knowledge and resource systems related to HR operations — including intranet pages, internal documentation, and global HR policies

• Coordinate with Strategic People Partners and internal teams to ensure HR changes and updates flow efficiently across Workday, internal systems, and communications

• Drive employee experience moments (Gainiversaries, TS gifting, TS response), while maintaining compliance around leave accrual, PTO tracking, and global policies

• Oversee global background verification processes and support M&A communications from a Teammate Success perspective

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

• 10+ years of relevant experience, with at least 3 years managing a high-volume HR service or shared services team and a Bachelor’s degree (or equivalent combination of education and experience), required

• Strong expertise in India HR compliance, benefits, and payroll operations

• Proven experience navigating global leave policies, accommodations, and international HR compliance standards

• Exceptional skills in Google Sheets and process documentation; strong familiarity with HRIS (Workday strongly preferred)

• Experience supporting HR readiness for ISO/SOC audits and working with cross-functional partners in tech environments

• Excellent written and verbal communication skills; ability to build trust across time zones and functions

• Comfortable working in ambiguity and scaling operations through automation and continuous improvement

• Experience working with Employer of Record (EOR) partners and facilities teams

• Familiarity with Gainsight or similar global SaaS companies operating across India, United States., Europe, and LATAM

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons.
Here are a few:

Our Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.