Job Description:

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Gainsight’s high-quality documentation supports our customer’s overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality quarterly. You can view our existing product documentation at support.gainsight.com.

What You’ll Do Here

• Create, edit, and maintain high-quality technical documentation, such as user guides, admin guides, API documentation, and release notes.

• Collaborate with product managers, engineers, and stakeholders to understand product features, functionality, and technical specifications. Prioritize and plan documentation projects accordingly.

• Transform technical information into clear, concise content tailored to the intended audience, ensuring accuracy and adherence to style guidelines.

• Advocate for user needs and ensure documentation is user-friendly, intuitive, and accessible. Incorporate user research and feedback to enhance documentation quality.

• Review and provide constructive feedback on technical content created by peers to improve clarity, organization, and readability.

• Establish and maintain documentation style guides, templates, and standards to ensure consistency in terminology, formatting, and writing style.

• Work closely with cross-functional teams to gather information, validate technical details, and ensure alignment on documentation objectives.

• Utilize various documentation tools and technologies to efficiently create, manage, and publish documentation, including authoring tools, content management systems, and version control systems.

• Manage documentation from initial draft through publication and updates, ensuring alignment with product releases and changes.

• Stay informed about industry trends and best practices in technical writing. Explore innovative approaches to enhance documentation processes and quality.

What We Are Looking For

• Minimum of 3-5 years of technical writing experience, focusing on B2B SaaS and APIs.

• Strong ability to grasp complex technical concepts quickly.

• Excellent writing, editing, and proofreading skills with attention to detail and grammar.

• Demonstrated ability to write user-centered documentation that prioritizes clarity and simplicity.

• Proven track record of collaborating effectively with cross-functional teams and subject matter experts.

• Ability to thrive in a fast-paced environment, manage multiple projects, and prioritize tasks effectively.

• Strong communication skills, both verbal and written, with technical and non-technical stakeholders.

• Analytical mindset with problem-solving skills to troubleshoot and resolve issues independently.

Why You’ll Love It Here

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!