Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Qualifications

• Relevant experience of 2 to 3 years in supporting production environments

• Technical Degree and/or equivalent experience and training is preferred

• Experience of Linux System administration and AWS Cloud exposure

• Strong analytical skills and able to collate and interpret alerts from various sources

• Ability to assess and prioritize alerts and respond or escalate accordingly

• Must be willing to work in shift operations in a 24/7/365 rotational work environment

• Good verbal and written English communication skills and attention to detail

• Linux system administration, RHCE certification would be a plus

• Knowledge and use of common industry monitoring and support tools (ex: Nagios, Xymon, etc)

• Intermediate skills / working knowledge of Linux, Databases and Open Source environments

• Experience on AWS or any other cloud technologies, certification would be an added advantage

• Basic database SQL knowledge would be a plus

Responsibilities

• Maintain pro-activeness on alerts/tasks by using tools

• Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call

• Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information

• Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts

• Strictly follow the procedure as provided in the Confluence

• Ability to do basic troubleshooting and informing TechOps Team to further look into it

Why You’ll Love It Here

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!