Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Location: Hyderabad, India

Job Overview

At Gainsight, we help companies put their customers at the center of their business. Our Customer Success platform is trusted by over 1,000 companies globally. As we accelerate into the next phase of growth, we’re scaling our Revenue Operations function to enable best-in-class execution across Sales, Marketing, and Customer Success.

We’re hiring a GTM Data & Sales Operations Analyst to own and improve critical operational workflows that power our go-to-market teams. This role is essential to ensuring Salesforce and related GTM systems remain accurate, trusted, and actionable.

This position is located in Hyderabad and offers the opportunity to work across departments and influence high-visibility GTM programs.

What You’ll Do

• Maintain and enhance Salesforce data quality, including account hierarchies, deduplication, segmentation, and strategic tagging.

• Manage territory assignments and lead routing in collaboration with Marketing Ops, executing updates during planning cycles and ad hoc GTM changes.

• Leverage data enrichment and routing tools (e.g., ZoomInfo, Keyplay.io) to support GTM operations.

• Activate buying signals and implement AI-driven workflows using tools like 6Sense and Keyplay.io to improve sales efficiency.

• Support GTM teams by resolving help desk tickets, updating SFDC records, and sourcing/enriching contact lists for campaigns.

• Drive process improvement by documenting SOPs, identifying automation opportunities, and improving data flow and system alignment.

• Collaborate closely with Hyderabad Ops and US-based RevOps teams to share best practices and scale operational excellence.

What We’re Looking For

• 3–5 years of experience in Sales Ops, RevOps, or CRM Data Stewardship roles (ideally at a B2B SaaS company)

• Strong knowledge of Salesforce CRM and best in class GTM tooling (e.g., ZoomInfo, Keyplay.io, Clay.io)

• Experience with data cleansing, deduplication, enrichment, and assignment logic

• Proven track record of implementing AI-driven solutions to enhance sales operations

• Advanced Excel/Sheets skills; SQL and Salesforce report/dashboard experience a plus

• Highly detail-oriented, organized, and a strong communicator.

• Self-starter mindset — proactively looks for ways to improve, not just execute

• Working hours will overlap with morning EST time zone to allow for hand-off and review meetings with US partners

Why Join Us

• High-impact role with visibility across Sales, Marketing, and Customer Success.

• Opportunity to work with a modern GTM tech stack and grow your RevOps career.

• Collaborate with a globally distributed, supportive, and outcome-driven team.

• Contribute to a transforming RevOps at Gainsight into a strategic function.

Why You’ll Love It Here

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Quarterly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

#LI-RK2

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!