Job Description:

Join Our Growing Family at Gainsight as a Team Lead - SDR

We are excited to introduce Gainsight™ to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end Customer Success platform empowers organizations to grow faster by reducing churn, increasing upsell opportunities, and fostering strong customer advocacy.

Our industry-leading platform enables companies to manage customer relationships effectively, monitor customer health, and transform how organizations prioritize their customers. Trusted by major companies like Box, Adobe, and Workday, Gainsight is the preferred choice for leading enterprises looking to optimize their Customer Success strategies.

We are proud to be recognized by Forbes as one of the top 100 private cloud companies globally, celebrated by Inc. Magazine as one of America's fastest-growing private companies, and honored by Fortune Magazine as one of the great workplaces in tech.

At Gainsight, we place a strong emphasis on diversity and inclusion within our core values. We promote a culture that celebrates individuality and inclusivity, welcoming all individuals regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical ability, veteran status, or age.

We invite talented professionals from across Mexico to join our vibrant team, with offices located in various countries including US, India, Germany, Israel, UK and more. Be part of our journey toward remarkable growth and innovation at Gainsight, where your career and personal development can thrive together!

Job Description

The Team Lead - SDR will report directly to the Chief Marketing Officer In this role, the Sales Development Manager is responsible for ensuring continued pipeline growth by working with Sales Development Representatives new accounts and developing relationships for sales evaluation. Being able to manage time properly, manage reps’ strengths and weaknesses, and sharpen reps’ sales skills. Some Business Development/Sales experience will allow the right candidate to hit the ground running in this professional/fun environment that is constantly innovating. We're looking for goal-oriented individuals with excellent communication skills who wish to make a long-term impact on our company

What You'll Do

• Manage team of Sales Development Representatives and hit monthly/quarterly pipeline goals.

• Maintain positive relationships with Account Executives

• Hold weekly team meetings explaining business needs/updates

• Hold 1:1 meetings with reps to discuss positives/negatives of their performance in order to improve sales skills.

• Work with the Marketing team to help streamline/improve sales processes.

• Maintain ongoing awareness of new products and services, competitor activities, and other research.

What We're Looking For

• Advanced or fluent in English Language (Writing, reading & speaking)

• Prior experience managing a customer facing team

• Professional demeanor, selling style, and appearance, with high level of integrity and work ethic.

• Solid experience in business development and opportunity qualification (often involving multiple key decision makers), call control, account development, and time management.

• Strong knowledge of sales principles, methods, practices, and techniques and have problem identification and objection resolution skills.

• Must use exceptional listening, verbal and written communication, and presentation skills.

• Self-motivated, with high energy and an engaging level of enthusiasm, with the ability to work as part of a team.

• Able to manage multiple priorities, highly organized, able to work independently and adaptable to a diverse and demanding environment.

• Experience adhering to KPI metrics aligned with successful outcomes

• Must be efficient in Salesforce.com

• Must be able to leverage social selling skills

Job Benefits

At Gainsight, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together.

Here are our 5 core values

• Golden Rule: We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community.

• Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.

• Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.

• Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity.

• Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more.

Why You’ll Love It Here

• Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!

• Our Leadership: We offer the leading tech solution for driving Customer Success.

• Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.

• Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.

• Our Impact: We help our customers make millions of dollars more per year.

• Our Clients: Big companies like Box, Adobe, Marketo, and many others.

• Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).

• Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends

• Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.

Role is remote-based in Mexico. Candidates may be asked to meet in person with our team in Mexico City as a part of our hiring process.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Summary

The Team Lead - SDR will report directly to the Chief Marketing Officer In this role, the Sales Development Manager is responsible for ensuring continued pipeline growth by working with Sales Development Representatives new accounts and developing relationships for sales evaluation. Being able to manage time properly, manage reps’ strengths and weaknesses, and sharpen reps’ sales skills. Some Business Development/Sales experience will allow the right candidate to hit the ground running in this professional/fun environment that is constantly innovating. We're looking for goal-oriented individuals with excellent communication skills who wish to make a long-term impact on our company