Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

As a Senior Solutions Engineer at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation is complete to drive ongoing technical strategy, adoption, and optimization. You'll bridge the gap between business goals and technical capabilities by designing tailored solutions, leading configuration efforts, and enabling client teams on best practices.

What you will do here:

• Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.

• Partner with Customer Success Managers to align technical initiatives with client outcomes.

• Lead discovery and requirement-gathering sessions to understand and document business needs.

• Design and configure Gainsight solutions based on best practices and client-specific goals.

• Act as a seamless extension of your customers’ operations team.

• Deliver enablement sessions to empower Gainsight Admins and key stakeholders.

• Build strong, trust-based relationships with clients, including technical and executive stakeholders.

• Proactively identify risks or blockers and collaborate cross-functionally to resolve them.

• Contribute to internal best practices, templates, and delivery frameworks.

• Track project hours and maintain target utilization.

What we are looking for:

• 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.

• Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools.

• Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.

• Experience managing multiple customer projects simultaneously (5–10 engagements).

• Familiarity with agile and waterfall delivery methodologies.

• Executive presence and confidence in communicating with both technical and business leaders.

• Excellent communication, facilitation, and presentation skills.

• Ability to thrive in a fast-paced, dynamic environment.

• Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred.

• Experience in a post-onboarding or ongoing account management role is strongly preferred.

• BA/BS degree or equivalent experience required.

• Scripting experience in Python or Node.js to support custom solutions and automation is a plus.

• Salesforce certification or experience is a plus.

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!