Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Overview:

About The Role

Gainsight Global IT supports nearly 1000 users across the globe. We are looking for a smart, highly energetic System Administrator who will be responsible for managing Saas Operations for IT. . This position will be responsible for SaaS operations, automation, and implementing security tools. We are looking for a candidate with about 6 years of relevant IT experience, with excellent communication skills to support our Global IT teams and end-users.

What You’ll Do Here

• Act as a solutions architect and strategist for SaaS applications and services.

• Lead projects to audit and optimize the SaaS portfolio, focusing on security, permissions, automation, scalability, end-user experience, and license utilization.

• Collaborate with cross-functional teams to understand pain points and incorporate their feedback into strategic roadmaps

• Streamline our Identify & Lifecycle Management by integrating our SaaS applications with our identity provider.

• Rollout and manage MDM solution that allows us to automate and secure our devices.

• Find opportunities to integrate, automate and help our teams deliver their wonderful work as efficiently as possible

• Collaborate with our Security engineers to implement changes or mitigations that help in improving our security posture.

• Proactively manage OS and security patching across all endpoints and servers, ensuring compliance with organizational and industry standards

• Provide end-user support as needed and create documentation to promote self-service and self-help solutions.

What We're Looking For

• Graduate in Engineering (B.E or B Tech)

• 6+ years of relevant IT experience

• Thorough knowledge on O365 /G-Suite & Azure.

• Knowledge of Networking including, LAN, WAN & ISP and Video Conference solutions.

• Hands-on enterprise experience and expertise with Identity & Access Management (Okta), Device Management (Jamf, Kandj)i or , SaaS Management Platforms , End User Computing Mac OS & Windows Platform and Service Desk tools

• Proven ability to build and configure tools for automating identity management, employee lifecycle management, and role-based access

• Strong experience with IT administration automation, particularly for complex onboarding/offboarding workflows.

• Skilled in evaluating and recommending the best tools for employees' specific use cases through competitive analysis and stakeholder collaboration.

• A customer-centric mindset with a proven track record of working in collaborative team environments.

​Why You’ll Love It Here

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Quarterly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!