At Fanatics Commerce, we power the global engine behind how fans shop for licensed sports merchandise — from real-time transactions to large-scale global fulfillment. We are driven by our BOLD Leadership Principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

ROLE OVERVIEW
The Analyst, Payment Operations will support the strategy, setup, governance, and optimization of the company’s global merchant acquiring infrastructure. This role will assist in establishing and maintaining Merchant IDs (MIDs), generating reports to analyze payment acceptance costs and authorization performance, and ensuring operational excellence across all payment channels.

HOW YOU WILL MAKE AN IMPACT

• Assist in managing the company’s Merchant ID (MID) structure across brands, channels, and geographies.
• Collaborate with internal teams on a quarterly basis to review and optimize the company’s payment and MID structure, supporting cost efficiency and improved authorization performance.
• Coordinate ongoing touchpoints with the FHI Business Development team to gather insights on the pipeline for new payment partner relationships, supporting proactive optimization and strategy.
• Generate, maintain, and analyze reports and dashboards to track payment processing costs, authorization performance, and operational trends.
• Support onboarding, setup, and ongoing maintenance of merchant accounts, gateways, and acquiring relationships.
• Serve as a point of contact for day-to-day payment issues, collaborating with internal teams to ensure timely resolution.
• Maintain and update standard operating procedures for all payment partner relationships.

WHAT YOU BRING TO THE TEAM

• 1–3+ years of experience in operations, payments, or financial services.
• Strong analytical skills with the ability to work with large transactional datasets and translate insights into actionable recommendations.
• High attention to detail, accuracy, and quality, with excellent problem-solving skills.
• Clear and effective written and verbal communication skills.
• Experience with Excel, SQL, or business intelligence tools (Power BI, Tableau) is a plus.

WHAT'S IN IT FOR YOU

• Culture: Join a team surrounded by top-tier talent, united by a shared passion to relentlessly enhance the fan experience.
• Benefits: Comprehensive health, financial, legal, and development benefits, including wellness programs, paid parental leave, and infertility treatment.
• Flexible time off and a competitive 401(k) plan to support your long-term financial future.
• Hybrid work model offering flexibility while staying connected to cross-functional partners.

Equal Opportunity Employer

Fanatics Commerce is an Equal Opportunity Employer. We value transparency, inclusion, and diverse perspectives. If you don’t meet every single requirement, we still encourage you to apply. We’re excited to learn how your experience and ideas can help us continue to scale a world-class commerce platform.

The salary for this position is between $77,000 and $95,000 per year, in compliance with salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location. In addition to the salary, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• For more, see www.benefitsatfanatics.com

We are committed to providing a supportive and inclusive work environment.