Job Summary

The Security Officer is responsible for ensuring the safety and security of personnel, assets, and facilities by enforcing security policies, monitoring access control, and responding to incidents. This role requires vigilance, strong observational skills, and the ability to act quickly and professionally in security-related situations. The ideal candidate will have a strong customer service mindset while maintaining a proactive security presence. This position also performs other projects and activities necessary to support business operations.

Key Responsibilities

Security & Access Control

• Monitor and control access to facilities by verifying identification, credentials, and visitor logs.
• Conduct security screenings, bag checks, and other access control procedures as required.
• Enforce company security policies, procedures, and site-specific protocols.
• Monitor security systems, including CCTV, alarms, and access control systems, for potential threats or unauthorized activities.

Patrols & Incident Response

• Conduct regular foot and vehicle patrols of the premises to detect suspicious activity or safety hazards.
• Respond to security incidents, alarms, and emergency situations in accordance with established protocols.
• Assist with evacuations, crowd control, and emergency response procedures as needed.
• De-escalate conflicts and diffuse potentially volatile situations with professionalism.

Reporting & Documentation

• Maintain detailed and accurate logs of security incidents, observations, and routine activities.
• Prepare written reports on security breaches, policy violations, or any safety concerns.
• Communicate effectively with security management, law enforcement, and emergency responders when necessary.

Customer Service & Stakeholder Engagement

• Provide assistance and direction to employees, visitors, and contractors while maintaining a security presence.
• Act as a point of contact for security-related inquiries and provide guidance on policies and procedures.
• Maintain a professional and approachable demeanor while enforcing security protocols.

Emergency Preparedness & Compliance

• Assist in emergency preparedness drills, fire safety procedures, and crisis response training.
• Ensure compliance with company security policies, safety regulations, and industry best practices.
• Remain up to date on security threats, protocols, and emergency response measures.

Qualifications

Education & Experience

• High School Diploma or GED required; Associate’s degree or higher in Criminal Justice, Security, or a related field preferred.
• 1-3 years of experience in physical security, law enforcement, military, or a related field preferred.
• Experience operating security systems such as CCTV, access control, and alarm monitoring is a plus.

Skills & Competencies

• Strong observational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle high-pressure situations with professionalism and sound judgment.
• Customer service-oriented mindset with the ability to interact professionally with employees and visitors.
• Proficiency in basic computer applications and incident reporting systems.

Certifications & Training

• Active Texas Department of Public Safety (DPS) Level II non-commissioned security officer license
• CPR and First Aid are highly desirable
• Bilingual: English/Spanish is highly desirable

Working Conditions

• Ability to work in a fast-paced and dynamic environment and respond quickly to incidents.
• Ability to work flexible hours, including nights, weekends, and holidays, as necessary.
• May involve standing or walking for extended periods and working in various weather conditions.

Physical Requirements

• Ability to work flexible hours, to include working outside of regular business hours, including evenings, weekends, and holidays, depending on the security needs.
• Ability to lift and carry security equipment or materials weighing up to 30 lbs.
• Capability to respond to physical security incidents, including potential physical interventions when necessary.
• Oversee contract security teams, ensuring compliance with company standards and seamless integration with in-house operations.
• Conduct regular reviews of contractor performance through audits, inspections, and feedback sessions.

Incident Response & Investigations

• Direct responses to security incidents, leveraging SOC capabilities to ensure effective management and communication.
• Lead investigations into security breaches, theft, or incidents, preparing comprehensive reports and recommending corrective actions.

Operational Flexibility

• Adapt to changing operational needs by supporting shift coverage, including nights, weekends, and holidays, as required.
• Work collaboratively with operational leaders to manage emergencies and unplanned security needs effectively.

Compliance & Reporting

• Ensure all security activities comply with local, state, and federal regulations.
• Produce detailed security metrics, reports, and presentations for senior management, highlighting SOC effectiveness and operational gaps.

Facility & Emergency Security Management

• Oversee the physical security of facilities, ensuring robust perimeter controls, access management, and visitor procedures.
• Partner with EHS and Facilities teams to create and implement emergency preparedness plans, including active shooter protocols and disaster response.

Qualifications

Education:

• Bachelor’s degree in Cybersecurity, Information Technology, Criminal Justice, Security Management, Business Administration, or related field (or equivalent experience).
• Certifications such as CPP, PSP, or PMP are highly desirable.

Experience:

• 5+ years of security management experience, including SOC development and physical security system integration.
• Proven experience in managing cross-functional teams and delivering security projects on time and within budget.
• Strong background in physical security, incident response, and risk management in a corporate environment.

Skills:

• Expertise in SOC operations, including alarm monitoring, video surveillance, and access control systems.
• Strong project management skills with a focus on planning, execution, and resource allocation.
• Exceptional leadership and communication skills, capable of managing diverse teams across shifts.
• Proficiency in Microsoft Office Suite, project management tools, and security-specific software.
• Bilingual proficiency (English/Spanish) is preferred.

Working Conditions

• Must be available for on-call emergency response 24/7.
• Ability to work outside normal business hours, including weekends and holidays.
• May require travel to support security operations across multiple sites.
• Physical ability to respond to security incidents and manage security equipment (up to 30 lbs).

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers