At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

We are seeking a detail-oriented and execution-driven Web Ops Specialist to support the operational success of Fanatics’ global digital ecosystem, spanning more than 900 Fanatics and partner websites.

In this role, you will collaborate cross-functionally with Business Management, Marketing, Product, Tech, and Customer Service teams to launch new partner sites, implement feature rollouts, and maintain seamless day-to-day website operations. You will manage site configurations in proprietary systems, ensure data accuracy, support connected commerce integrations, implement A/B testing outcomes, and drive continuous process improvements.

This position requires strong project management skills, systems fluency, and the ability to operate with precision in a fast-paced, high-scale environment. If you thrive at the intersection of business and technology and are passionate about delivering best-in-class eCommerce experiences, we’d love to connect.

About the Team:
The Website Operations team is pivotal to the success and seamless functioning of Fanatics' extensive digital ecosystem. Positioned at the intersection of business management, product development, and technology, this team is integral to the operation of over 900 Fanatics and partner websites. As subject matter experts for internally developed tools and systems, Web Ops is responsible for managing website configurations, troubleshooting technical issues, and collaborating with cross-functional teams to optimize user experience and drive business goals.

Web Ops serves as the primary operational steward for new website launches and feature rollouts, overseeing every aspect of the digital experience—from header navigation and checkout processes to shipping and beyond. Their role ensures that every part of the websites they manage is functioning smoothly and effectively, making them central to both daily operations and strategic initiatives.

How You Will Make an Impact:

• Collaborate with multiple cross functional partners throughout the global organization to support existing and new business including business management, marketing, tech, product, and customer service to align website operations with strategic business goals.
• Project manage new partner sites launches & connected commerce integrations globally. This includes managing timelines, coordinating with internal and external stakeholders, and ensuring seamless integration of partner sites with existing infrastructure.
• Building the Fanatics experience across hundreds of online stores by entering key website data and creating site configuration settings in proprietary systems.
• Continually improve processes for ongoing operations through the identification of inefficiencies, implementation of best practices, and integration of innovative technologies. This includes regularly reviewing and updating operational procedures and seeking feedback from stakeholders.
• Provide expertise within multiple connected business systems by leveraging your knowledge of various integrated platforms to ensure seamless operation and data flow. This includes troubleshooting system issues, advising on best practices, and facilitating effective communication between different business units to optimize system performance and efficiency.
• Lead and execute long-term strategic business goals by developing and implementing plans that align with the organization’s vision. This involves setting objectives, coordinating cross-functional teams, and driving initiatives that support the company’s growth and competitive positioning.
• Ensure quality & accuracy of data to support BAU operations by implementing data validation processes, conducting regular audits, and addressing discrepancies. Work to maintain high standards of data integrity and accuracy, which is crucial for informed decision-making and operational efficiency.
• Implement A/B testing winners in a timely and efficient manner by coordinating with the Experimentation team and keeping apprised of possible winners through the testing process.
• Creation of tickets & MDM setup of new partner sites & dropship vendors for North America, FI & Collectibles businesses.
• Navigation changes and AB testing navigation configs.
• Vanity redirects for business users.
• Audit and clean up tickets for Web Ops process improvement as needed.
• Various day-to-day tasks to support the Web Ops team as we support the business with requirements.
• Establish best practices for modeling, experimentation, and architecture, ensuring technical excellence and scalability across marketing use cases.
• Drive cross-org alignment by articulating insights through clear, compelling storytelling that influences decisions at the executive level.
• Collaborate closely with engineering to guide data structures, pipelines, and deployment patterns required for high-quality ML systems.

What You Bring To the Team:

• Bachelor’s Degree with Honours: Business, Marketing, Technology, or a related field, or equivalent 2-3 years practical experience
• Technical Expertise: Strong understanding of website technologies, including CMS platforms, web development languages (JSON preferred), and web hosting environments.
• Adaptability: Proficient in multi-tasking and seamlessly shifting priorities to meet evolving demands and dynamic operational needs.
• Meticulous Attention to Detail: Exceptional precision in managing website operations, ensuring accuracy and quality in every aspect of the work.
• Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues.
• Project Management: Experience managing projects related to website launches and feature updates.
• Strategic, Analytical, and Creative Thinker: Ability to approach problems from multiple perspectives, using strategic insight, data analysis, and creative solutions.
• Reliability: Consistently dependable in managing complex website operations and delivering high-quality results under pressure.
• Collaboration: Excellent communication and teamwork skills, with the ability to work effectively with diverse teams.
• Resilience: Ability to handle adversity and navigate challenges effectively, ensuring continuity and problem resolution.
• Intellectual Curiosity: Eager to explore new technologies and industry trends to drive continuous improvement and innovation.
• Relationship Building: Skilled in fostering trusting relationships across all levels of the organization, facilitating collaboration and aligning efforts with broader business objectives.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You’ll Work and What’s required:

• Hybrid work environment with flexibility between 3 days in office and 2 days remote work.
• Fast-paced team environment with exposure to multiple aspects of the Fanatics Commerce business.

What’s in it for You:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

---

We are seeking a detail-oriented and execution-driven Web Operationss Specialist to support the operational success of Fanatics’ global digital ecosystem, spanning more than 900 Fanatics and partner websites.