Overview
At Fanatics Betting & Gaming (FBG), we're not just creating a world-class sportsbook — we're building a secure, scalable, and forward-thinking platform that powers passionate sports fans everywhere. Our mission includes driving technical excellence, ensuring compliance, and delivering high-impact features that keep us ahead of the curve in a tightly regulated industry.

As a Senior Staff Technical Program Manager (TPM) – SRE & Operational Excellence, you will lead our Incident Management and Operational Excellence functions, in partnership with our senior engineers. In this role, with a goal to reduce downtime, improve processes around system reliability, and move the maturity needle in our org for scaled engineering best practices. This role has a strong focus on our internal tech enablement functions and teams, with a relentless focus on helping us become as efficient as possible in modern software best practices.

Responsibilities

• Take a context driven approach to driving technical programs by developing a deep understanding of Fanatics Betting and Gaming’s goals and desired outcomes.
• Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives, with an aim at teaching others how to fish, to ensure consistent root cause analysis and follow-through on all preventative actions.
• Build strong relationships with internal stakeholders, inside and outside of Engineering, and collaborate with leaders to prioritize technical efforts that will move forward our operational excellence and incident management programs
• Communicate, develop, and implement a data-driven strategy, approach, and roadmap for technical program management needs.
• Remain current on technology and trends in engineering.
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities.

Basic Qualifications

• 7+ years of TPM experience
• 10+ years of working directly w/ Software Engineering Teams
• Experience managing SRE or SRE-Similar programs with a goal of creating Reliability and High Availability through scale.
• Demonstrated knowledge of SRE principles, Operational Excellence Engineering best practices, and software development lifecycles.
• Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders.
• Strong technical background in cloud platforms, distributed systems, and enterprise software.
• Experience managing large scale development efforts using various tracking tools (ex. Confluence/Jira)
• Experience reviewing logs or using telemetry tooling for understanding hot spots in the system.
• Experience with many SDLC Methodologies

Preferred Experience

• Experience within a scaled engineering org supporting high uptime requirement applications like finance, cloud computing, healthcare. Bonus if you’ve worked within an organization that runs multiple P&L Verticals and shared services domains (I.e. Amazon and within Amazon Music needing to utilize a shared payment services)
• Experience driving a Core Engineering Operational Excellence Programs, focused on continuous improvement against aggressive SLAs, SLOs, SLIs
• Experience in a Microservice based architecture, inclusive of the setup and utilization of pipelines enabled for a CI/CD framework
• Experience in a Scaled Agile organization that utilizes Scrum Methodology
• Comfort working in fast-paced, dynamic environments with shifting priorities.
• Strong analytical skills and experience with data-driven reporting and KPIs.

Salary Range: $163,400 – $268,750 USD per year

The base salary for this role is based on job-related knowledge, skills, and experience and may vary depending on the successful candidate’s geographic location. Remote employee may also be eligible for a home office setup stipend. For information about our benefits, please visit https://benefitsatfanatics.com/

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply!

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.