Senior Manager, Strategy & Operations (Operations)

Location: Denver or New York
Reports To: Senior Manager, Strategy & Operations

Overview

As the Senior Manager, Strategy & Operations (Operations) at Fanatics Betting & Gaming, you will serve as the primary owner of the holistic forecasting engine that powers our Operations Department (Customer Experience,Payments, Fraud, Fast Track/Status Match, VIP Payments) across Fanatics Sportsbook, Fanatics Casino, Fanatics Market, and the Fanatics App. This role sits within the centralized Strategy & Operations team for the Operations organization and is critical to ensuring that our department is scaling in a data-driven, efficient, and strategically aligned way.

You will be responsible for building, refining, and maintaining our operational forecasting models end-to-end—ensuring leaders have clarity on volume trends, performance expectations, risks, and opportunities. You will work closely with Analytics, Product, VIP, Ops, Finance, Compliance, and Commercial teams to ensure the model is deeply integrated with the business and reflective of the most accurate inputs.

The ideal candidate is equally comfortable diving into SQL + Excel, building detailed operational models, partnering with cross-functional teams, and presenting insights to senior leadership. You thrive in high-performance, ambiguous environments, are relentlessly detail-oriented, and possess a strong bias for action.

Responsibilities Holistic Modeling & Forecasting Ownership

• Own the end-to-end operational forecasting model for Payments, CX, Fraud, Fast Track/Status Match, and VIP Payments.
• Develop scalable forecasting methodologies that accurately account for operational volumes, seasonality, product changes, and business initiatives.
• Ensure all models are built with exceptional rigor, version control, validation checks, and documented assumptions.

Cross-Functional KPI Alignment & Reporting

• Partner closely with the Analytics team to align on KPI definitions, data sources, and outward-facing reporting derived from the forecast.
• Ensure dashboards, operational reporting, and senior leadership outputs reflect the most accurate and up-to-date version of the holistic model.
• Collaborate with Finance to reconcile forecasts for budgeting, planning, and headcount needs.

Operational Input Development & Forecast Integration

• Build tight partnerships with operational KPI owners to understand upcoming initiatives, improvements, and shifts that should be incorporated into the forecast.
• Translate operational roadmap items, product changes, and workflow efficiency improvements into forecasted volume and performance impacts.

Insights, Risks, and Scenario Planning

• Proactively identify emerging risks, inefficiencies, and opportunities from the model and elevate them to Strategy & Ops leadership.
• Conduct scenario analysis to understand the impact of product launches, market rollouts, regulatory changes, and process optimizations.
• Provide executives with forward-looking insights that drive decisions around staffing, automation, product prioritization, and customer experience.

Driving an Impact-Driven Culture

• Advocate for and reinforce a culture of prioritization based on business impact and operational leverage.
• Help teams focus on the highest-value initiatives by sizing impact, modeling potential outcomes, and helping calibrate cross-functional roadmaps.
• Influence without authority across multiple departments by providing clear, data-driven recommendations.

Required Qualifications

• 5+ years of experience in management consulting, investment banking, corporate strategy, or strategic operations at a top-tier firm or high-growth company.
• Advanced hands-on SQL and Excel modeling experience with the ability to own complex operational forecasting tools.
• Proven ability to work in high-performance, fast-paced, ambiguous environments while delivering exceptional output.
• Strong attention to detail and rigor, with the ability to dive deep into data while communicating insights succinctly to senior leadership.
• Experience forecasting operational volumes at scale (e.g., support interactions, payments workflows, fraud review volumes, or similar).
• Excellent communication and stakeholder management skills; able to influence cross-functionally across Analytics, Product, Finance, and Operations.
• Demonstrated ability to translate raw data into actionable strategies, risks, and opportunities.

Preferred Qualifications

• Experience in gaming, fintech, sports, or other operationally intensive, high-volume environments.
• Familiarity with operational KPIs across payments, fraud, or customer service workflows.
• Experience with data visualization tools such as Sigma or Tableau.
• Bachelor’s or Master’s degree in Finance, Business, Analytics, Economics, or a related field.

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $145,000 to $205,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/