Operations Specialist

Key Responsibilities

• Execute daily order management and operational tasks for Replenishment and Hot Market/Event production.
• Support vendor onboarding, data collection, and compliance tracking.
• Partner with internal teams (Sales, Planning, Merchandising, Inventory, Logistics) to ensure order flow accuracy.
• Track and update reports on KPIs (Key Performance Indicators) including OTIF (On-Time In Full), SLA (Service Level Agreements), and vendor scorecards.
• Identify and escalate potential bottlenecks or risks to managers for resolution.
• Support calendar management and ensure adherence to deadlines and operational milestones for replenishment, Hot Market, and event execution
• Travel to key markets and facilities to oversee on-the-ground operations, resolve issues in real time, and ensure seamless execution and partner accountability.
• Support other business needs, initiatives, and priorities as required to ensure organizational success.

Qualifications

• 1–3 years of experience in operations, supply chain, logistics, or production support.
• Strong attention to detail and ability to work in a fast-paced, deadline-driven environment.
• Familiarity with vendor communication, reporting, or compliance tracking.
• Proficiency in Excel/Google Sheets; experience with reporting tools preferred.
• Strong organizational and communication skills.
• Bachelor’s degree preferred or equivalent work experience.
• Ability to travel up to 25% to support vendors, events, and onsite execution.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, conditional formulas) and the Microsoft 365 suite (Outlook, Teams, PowerPoint, SharePoint), with the ability to build and maintain clear operational reports/dashboards to drive decisions.