Supervisor, Retail Sportsbook

As a Supervisor, Retail Sportsbook at Fanatics Betting & Gaming (FBG), your responsibilities will encompass overseeing various aspects of daily retail operations, including assisting the General Manager with devising strategies to enhance efficiency, profitability, and customer satisfaction.

Experience

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitors all monies being wagered
• Approves or denies wagers from guests in conjunction with the Risk and Trading team
• Maintains Sportsbook vault
• Conducts sweeps/bankroll increases on cashier drawers as necessary
• Monitors performance, conducts basic maintenance, and customer experience on kiosks
• Handles escalated guest disputes in the Sportsbook
• Reports issues and discrepancies to management immediately
• Advises management of any operational concerns
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforces Company’s Standard Operating Procedures
• Maintains high visibility throughout the Sportsbook
• Provides outstanding customer service in a timely manner to both guests and fellow employees
• Performs other duties as assigned

Qualifications

• Must have basic computer knowledge
• General Sports and Sports Betting knowledge preferred, but not necessary
• Must have a minimum of 1 years of cash handling experience in a work setting
• 21+ years of age or older
• Must be able to obtain a Gaming License
• Must be able to provide a high level of customer service in a very fast paced environment
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to work a flexible schedule including nights, weekends and holidays

The pay rate for this full-time role is $23 an hour & is a benefits eligible position.