IT Operations Manager

Summary

Fanatics Collectibles is seeking an experienced and people-focused IT Operations

Manager to lead and inspire our on-site IT operations team in Sunnyvale, TX. This role is

about building strong relationships, managing stakeholders, and developing talent

while ensuring reliable, responsive, and secure IT services across the facility. You will

serve as a key partner across operations, helping teams achieve their goals through

effective IT enablement, collaboration, and communication.

Key Responsibilities

People & Team Leadership

• Recruit, coach, and develop a high-performing IT Operations team, fostering a

culture of accountability, continuous learning, and service excellence.

• Conduct regular performance conversations, setting clear expectations and

creating growth opportunities.

• Empower team members to take ownership of issues while providing mentorship

and escalation support.

Stakeholder Engagement

• Act as the primary IT partner for the Sunnyvale facilities, proactively building

trust with business leaders, manufacturing and warehouse managers, security,

facilities, and IT infrastructure and networking.

• Translate business needs into IT solutions, ensuring stakeholders feel heard and

supported.

• Communicate effectively across technical and non-technical teams, ensuring

alignment and transparency.

Operational & Process Leadership

• Ensure employee devices, manufacturing systems, cloud, and network

infrastructure perform reliably to support business continuity.

• Drive incident, problem, and change management processes, maintaining SLA

commitments.• Track and report on KPIs, system availability, and ticket resolution to improve

service delivery.

• Standardize processes and implement best practices aligned with enterprise IT.

Vendor & Asset Partnership

• Manage vendor relationships to ensure-quality, timely service delivery.

• Oversee IT asset lifecycle management, including procurement, inventory, and

vendor management.

Hands-On & Project Support

• Provide tier 1/2 technical support when needed, modeling a “lead by example”

approach.

• Collaborate on IT infrastructure projects, site expansions, and technology rollouts,

ensuring stakeholders are informed and engaged.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent

experience (preferred).

• 5–7+ years of progressive IT experience, including 2+ years managing technical

support or operations teams.

• Strong technical background in employee experience, networking, and

infrastructure.

• Proven ability to lead teams, manage stakeholders, and deliver IT services in

fast-paced environments (e.g., warehouse, logistics, manufacturing).

• Familiarity with tools such as Jira Service Management, Microsoft 365, remote

support software, and asset management systems.

• Exceptional communication, leadership, and relationship-building skills.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.