Seasonal Bilingual Operations L&D Coordinator

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW

The way our employees learn is changing. This role will bring creativity, experience and passion for learning to meet the needs of the business through a blended learning platform. The focus will be on Operations training programs while partnering with the Learning and Development team to leverage corporate programs. The Training Coordinator will facilitate for a team of individuals that will coordinate and deliver function-specific training programs while working to continuously improve the training materials. The Training Coordinator will also be a key player in training and on boarding of seasonal employees.

HOW YOU WILL MAKE AN IMPACT:

The way our employees learn is changing. This role will bring creativity, experience and passion for learning to meet the needs of the business through a blended learning platform. The focus will be on Operations training programs while partnering with the Learning and Development team to leverage corporate programs. The Training Coordinator will facilitate for a team of individuals that will coordinate and deliver function-specific training programs while working to continuously improve the training materials. The Training Coordinator will also be a key player in training and on boarding of seasonal employees.

WHAT YOU BRING TO THE TEAM:

• Communicate effectively to all levels of employees from executive to new employees.
• Conduct task analysis in order to create and/or validate Standard Operating Procedures for training purposes.
• Conduct and/or coordinate personal/professional improvement training courses using a participant centered approach.
• Create and maintain a system to record training completion, cross-training effectiveness and employee knowledge and

skills

• Attend and add value to Fulfillment or Manufacturing Center Management Team meetings.
• Observe and evaluate training programs / individual trainers and team leaders to make recommendations to improve training efficiency and effectiveness.
• Work across various shifts and times during peak season hours.
• Ability to work with and train a diverse workforce.
• Other duties and responsibilities as assigned by leadership.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHERE YOU’LL WORK AND WHAT’S REQUIRED:

• High School Diploma or equivalent
• Knowledge, Skills and Abilities
• Highly proficient in computer usage, e-mail, Microsoft Office Suite
• Understanding of Fulfillment/Manufacturing processes and flow
• Excellent organizational skills, attention to detail
• Strong leadership and communication skills
• Situational leadership experience and knowledge
• Presentation skills and comfortable speaking in a classroom/tour environment
• 6-12 months of facilitating adult learning theories and effective training principles (preferred)
• 6-12 months of previous experience of training or technical writing experience (preferred)

WHAT’S IN IT FOR YOU:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.