About FacilityOS (Formerly iLobby)

FacilityOS is a dynamic and innovative B2B SaaS company headquartered in the heart of Toronto's vibrant tech ecosystem. We are on a high-growth trajectory, providing a market-leading platform that helps businesses improve their safety, security, compliance, and efficiency across many critical facility touchpoints. We are a team of passionate, driven individuals committed to excellence, innovation, and redefining our industry.

About the Role:

We are looking for a proactive and detail-oriented Deployment Lead to take ownership of the hardware deployment process from beginning to end. This role is ideal for someone who thrives in a hands-on environment, enjoys solving logistics challenges, and is passionate about keeping operations running smoothly. You will play a critical part in ensuring that our products are configured, packaged, and delivered accurately and on time to clients around the world.

In addition to client-focused deployments, this role will also be responsible for managing in-house inventory, ensuring our internal hardware and materials are accurately tracked, organized, and ready for use.

This role also owns the relationship with our 3PL (third-party logistics provider) and is responsible for managing shipping restrictions, customs clearance issues, and staying up to date with evolving global logistics requirements and trade regulations.

Note: This role is on-site and requires regular physical presence to support hardware handling, inventory, and shipping operations.

Key Responsibilities:

• Hardware Configuration: Set up and configure hardware according to client-specific requirements.
• Shipping Coordination: Create shipping labels, manage outgoing shipments, and resolve delivery issues or exceptions to ensure successful product delivery.
• Logistics Oversight: Maintain and update a global list of shipping restrictions and customs regulations to ensure compliance across international destinations. Resolve day-to-day customs or delivery issues and stay informed on changing global shipping rules, tariffs, and import/export restrictions.
• Inventory Management: Oversee inventory intake and conduct monthly counts, ensuring accurate reconciliation for month-end reporting. Maintain and manage in-house inventory, ensuring availability and accuracy of internal stock.
• Third-Party Logistics (3PL) Management: Own the relationship with our 3PL partner, acting as the main point of contact for coordination, issue resolution, and performance oversight.
• System Implementation: Lead the rollout of an in-house inventory system and tracker, ensuring tools are effective and easy for teams to use.
• Team Coordination: Provide day-to-day task coordination and informal oversight of 2 Deployment Specialists, supporting them in prioritization, execution, and process alignment.
• Workflow Optimization: Identify and propose improvements in deployment and logistics workflows to drive efficiency and scalability.
• Quality Assurance: Ensure deployment standards are met and act as a point of escalation for more complex issues.
• Cross-Functional Collaboration: Collaborate cross-functionally to support deployment best practices and assist in streamlining workflows for better efficiency and scalability.

Qualifications:

• Proven experience in logistics, operations, or hardware deployment roles
• Comfortable working hands-on while guiding others and coordinating daily tasks
• Experience with international shipping regulations, including customs, tariffs, and working with 3PL partners
• Strong organizational and time management skills
• Comfortable using shipping tools and inventory management systems
• Ability to proactively identify and resolve operational issues
• Excellent communication skills, especially when working cross-functionally or with third-party logistics providers
• Comfortable working independently and managing multiple priorities
• Able to thrive independently while being a collaborative team player

Nice to Have:

• Experience working in SaaS
• Familiarity with ERP or inventory software (e.g., NetSuite, SAP, etc.)
• Technical aptitude for hardware setup and basic troubleshooting

Why work at FacilityOS?

FacilityOS is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage (includes Dental and Vision coverage)

🏠A Hybrid work environment with our office based in North York, Toronto

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

FacilityOS Website: https://www.facilityos.com/

Follow us on LinkedIn: https://www.linkedin.com/company/facilityos

Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4

To apply: Please apply through the application link.