Delivery Manager
Exclaimer
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.
Not heard of us? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston (Massachusetts), and London / Farnborough.
Key Responsibilities
End-to-End Delivery Ownership
- Lead the delivery of work through multi disciplined teams. Work with the teams to align backlogs and set team level prioritization.
- Own the full delivery lifecycle, including backlog from scoping through to post-deployment support.
- Ensure delivery practices support agility, transparency, and predictability across all workstreams.
- Monitor and manage risk, issues, and dependencies proactively across technical and business teams.
Team Leadership & Performance Management
- Line manage Business Analysts, supporting career development and engagement.
- Foster a culture of accountability, continuous improvement, and collaboration.
- Own and report on OKRs and KPIs relevant to engineering and delivery performance.
- Provide clear performance goals, regular feedback, and support to grow individual capability.
- Working with the Engineering Manager ensure resourcing, onboarding, and succession plans align with evolving delivery needs.
Stakeholder Alignment & Communication
- Translate complex delivery progress into clear updates for business and transformation leaders.
- Work closely with Business Partners, Architect, Engineering Manager and Business Analysts to align priorities and expectations.
- Facilitate cross-team planning and communication to reduce silos and increase transparency.
- Escalate blockers early with solutions-focused dialogue across stakeholders.
Engineering Excellence & Standards
- Ensure teams follow structured SDLC practices, including CI/CD, testing, and code reviews.
- Promote standardisation of platforms, tools, and documentation across delivery streams.
- Partner with Solution Architects to align implementation with scalable design principles.
- Identify technical debt and lead initiatives to manage and reduce it over time.
Delivery Process Optimisation
- Collaborate with Product, Architecture, and Enablement leads to align roadmaps with execution capacity.
- Use data and retrospectives to evolve sprint planning, estimation, and throughput.
- Track delivery metrics (velocity, burn-downs, throughput) and act on insights.
- Standardise delivery templates, governance, and tooling to increase team efficiency.
Skills, Knowledge, and Expertise
- Proven experience managing cross-functional technical teams, including Software Engineers, Salesforce professionals, and Integration Engineers, with a track record of delivering complex programmes or transformation initiatives.
- Strong understanding of delivery methodologies (Agile, Scrum, Kanban, hybrid) and the ability to tailor approaches to suit team maturity, technical stack, and business priorities.
- Excellent stakeholder management and communication skills, with the ability to influence senior leaders and collaborate effectively across Product, Architecture, and Business Operations teams.
- Hands-on knowledge of enterprise platforms such as Salesforce and MuleSoft, with the ability to guide technical teams while understanding the implications of decisions on scalability, integration, and business value.
At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.
At Exclaimer, inclusion is more than a policy - it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.