Director of Business Operations
Exclaimer
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.
Not heard of us? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston (Massachusetts), and London / Farnborough.
This role builds the capability, consistency, and confidence of Exclaimer’s Business Operations team by supporting enablement programmes, optimising processes, and driving successful change adoption. Acting as a strategic partner to Transformation and Engineering, this role ensures operational excellence today while developing into the future deputy to the VP of Business Operations.
Key Responsibilities
- Build team capability and operational excellence
- Design, deliver, and continuously improve enablement programs to strengthen operational, technical, and business skills across the team.
- Identify skill gaps and coordinate targeted training, coaching, and knowledge-sharing initiatives.
- Foster a learning culture that encourages experimentation, feedback, and professional growth.
- Foster a culture of continuous improvement, accountability, and shared success.
- Map, document, and continuously refine end-to-end processes to remove friction and manual effort.
- Establish, maintain, and enforce process standards that align with Transformation and Engineering roadmaps.
- Leverage data and insights to drive decisions, track improvements, and communicate impact.
- Enable alignment and collaboration across Business Operations
- Partner with the Head of Transformation and the Head of Engineering to ensure enablement supports shared priorities and key initiatives.
- Facilitate cross-team forums, retrospectives, and best practice sharing to break down silos.
- Proactively identify risks or gaps in execution and recommend solutions.
- Act as operational deputy to the VP of Business Operations
- Step in to represent the department when needed, ensuring continuity of leadership.
- Provide strategic input to department planning, prioritisation, and resource management.
- Mentor emerging leaders within the team to strengthen succession planning.
Skills, Knowledge, and Expertise
- Proven track record in business operations, business enablement, operational excellence, or similar roles within a complex, fast-changing organisation.
- Stakeholder management skills to engage cross-functional teams and business leaders.
- Exposure to working alongside engineering / transformation / systems teams.
- Naturally collaborative and supportive — thrives in a peer leadership team.
- Continuous improvement mindset: always looking for better ways to work.
- High accountability, resilience, and adaptability in a changing environment.
- Comfortable balancing strategic priorities with operational detail.
- Leadership potential: shows initiative, sound judgment, and readiness to step into broader responsibility over time.
At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.
At Exclaimer, inclusion is more than a policy - it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.