About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

We are seeking an exceptional Director of Product Management for Artificial Intelligence (AI) to shape and scale the future of our Diligent Entities solution. A critical requirement for this role is hands‑on experience building and working with AI‑powered products or integrating AI capabilities into SaaS solutions—you will be the driving force behind embedding intelligent, value‑creating capabilities into our portfolio. As the product leader for our AI strategy, you will define the vision, guide the roadmap, and translate customer problems into innovative, high‑impact product experiences.

In this highly cross‑functional role, you will partner closely with Engineering, UX, Data Science, and all customer‑facing teams to deliver world‑class AI solutions. You’ll also directly engage with customers to deeply understand their needs, uncover new opportunities, and ensure we bring forward intuitive, trusted, and scalable products. The ideal candidate is not only a strategic thinker but also a passionate people leader committed to developing and empowering a high‑performing product team.

Key Responsibilities

• Define and execute the product strategy for Diligent Entities’ AI suite, ensuring alignment with company objectives, market dynamics, regulatory requirements, and customer needs.
• Lead, mentor, and grow a team of Product Managers, fostering ownership, accountability, and strong execution.
• Prioritise and manage the product roadmap using a combination of market analysis, competitive insights, customer feedback, and business outcomes.
• Serve as the cross‑functional leader partnering with Engineering, Data Science, Design, Sales, Marketing, and Customer Success to deliver innovative and adoptable product capabilities.
• Conduct market research, customer interviews, and data analysis to uncover workflows, pain points, and trends, translating insights into clear, actionable product requirements.
• Drive the end‑to‑end product lifecycle—from problem definition and user stories to feature prioritization and release management—ensuring high‑quality, timely delivery.
• Monitor product performance and customer feedback, applying data‑driven insights to continuously optimize outcomes and guide future enhancements.

Required Experience & Skills

• Experience building and working with AI‑powered products or integrating AI capabilities into SaaS solutions (non‑negotiable).
• Extensive product management experience, ideally within enterprise SaaS environments, with a track record of scaling successful products.
• Strong strategic thinking and analytical problem‑solving capabilities, with the ability to synthesize complex customer, market, and regulatory inputs.
• Demonstrated experience writing technical and functional requirements.
• Proven success working within agile development methodologies.
• A data‑driven mindset with experience using analytics to prioritize work and drive measurable customer value.
• Strong people leadership experience—building, coaching, and leading high‑performing product teams.
• Excellent communication and stakeholder management skills across both technical and non‑technical audiences.

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What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}