Advisory Specialist II
Diligent
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
The Services team has deep, cross‑sector expertise in corporate governance, audit, risk, compliance, and regulatory environments, and the scale to deliver significant change smoothly with global, flexible, and reliable outcomes. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent.
An Advisory Specialist II delivers governance, audit, risk, and compliance solutions and typically owns defined workstreams from discovery through go‑live. They lead discovery, translate requirements into technical design documents, configure and iterate Diligent One prototypes, and drive UAT and client enablement through training and issue management. Operating within standard project methodology, they communicate timelines and risks across teams and are measured on utilization, SLA/turnaround, CSAT/quality, and on‑time administrative hygiene.
Key Responsibilities
- Deliver end-to-end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes.
- Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution.
- Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution.
- Lead implementation independently by understanding client program goals and data processes, configuring with Diligent methodology, and enabling users.
- Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience.
- Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality.
Required Experience/Skills
- 1–3 years of experience in internal or external client-facing or consulting roles.
- Embody a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences.
- Maintain high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers.
- Manage time effectively and multitask in fast-paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change.
- Proactively solve problems and embrace new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals.
- Passionate about GRC and have relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA).
Preferred Experience/Skills
- GRI Sustainability Reporting, ISB, or other relevant certifications.
- Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS).
- Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.