At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Cotality is currently looking for an Associate Client Delivery Manager to join their UK team. This is a junior role where you will be responsible for managing smalls projects and providing support to larger projects, with new and existing customers, to implement the Cotality products.

You will work collaboratively with other members of the Sales Team, Client Delivery Team, the Client Success team and product teams to plan, gather requirements, configure, and support the deployments of change projects.

We want to give our clients the highest-level of service and we provide friendly 'hands-on' support. We are forthcoming, personable and consult closely with the business to understand their needs and prioritise solutions. Our project managers should be experts at asking questions, collecting information, creating succinct documentation, managing and maintaining risks and issues, and dealing with stakeholders from c-suite to front line.

We are always looking for curious, agile, enthusiastic, and driven people, who are starting out on their change management career, to add to our team! This is a fantastic early career role for someone who thrives in a dynamic, open and team-oriented environment with a passion for solving problems, looking for a career in change management.

Key Responsibilities

• Supporting change initiatives with clients using Cotality’s software solutions.

• Coordinating project activities, tracking actions, and maintaining documentation.

• Developing in-depth knowledge of the Cotality product suite to understand and demonstrate its problem-solving capabilities.

• Assisting Sales Teams and Client Success Managers in identifying opportunities for process improvement through technology.

• Maintaining project documentation such as plans, process maps, progress reports, and functionality overviews.

• Organizing and conducting meetings, workshops, demonstrations & training sessions.

• Performing basic system configuration, testing, and setting up demo workflows.

• Applying logical data interpretation to recommend and propose solutions.

Job Qualifications:

• Preferred experience includes at least one year as a project manager, project workstream leader, project SME, or similar role within an insurance business setting.

• Expected background in insurance claims operations, such as claims handling or team management, with involvement as a subject matter expert or project lead on change initiatives.

• Knowledge in professional change management methodologies such as PRINCE2, Lean, Six Sigma, Agile, Continuous Improvement, or Systems Thinking, would be beneficial.

• Experience or familiarity with IT or software-related change management projects is advantageous.

• Strong passion for impacting client processes positively and a continuous learning mindset.

• Excellent oral and written communication skills.

• Proficiency in Microsoft PowerPoint, Excel, and Word.

• Well-developed interpersonal skills to maintain positive relationships at all organizational levels internally and externally.

• Highly motivated, enthusiastic, flexible, and willing to travel as required.

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• Time Away: Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering.
• Family Support: Up to 16 weeks of fully paid parental leave, along with a baby bonus to help you get started.
• Health & Wellbeing: Company-paid private medical cover, with mental health and wellness resources included.
• Retirement: Pension scheme with employer contributions.
• Financial Perks: £375 annual wellbeing allowance.
• Extras: Recognition rewards, referral bonuses, exclusive discounts, and more!

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.

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Equal Opportunity Employer Statement:​

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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