Specialist, Client Operations Management (Tax Sale)
Cotality
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
As a Client Operations Management Specialist, you play a critical role in servicing, supporting, and minimizing risks for property loans originated, maintained, or transferred by various mortgage servicing clients in a dynamic production environment. You’ll harness your attention to detail and critical thinking skills to resolve property tax and highly escalated client issues, ensuring optimal client satisfaction. Stay continually engaged and motivated utilizing advanced tools to analyze, query and manipulate data according to defined business procedures. Apply your findings to enhance workflow applications, forms and databases contributing to streamlined operations and optimized outcomes. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.
JOB DUTIES
Conducts intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
Serves as the primary point of contact for customers with complex issues that require escalation
Delivers exceptional client service in a high-volume production environment
Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs)
Performs simple to complex reporting such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations
Handles customer inquiries and complaints, providing resolution in a timely and professional manner by adhering to all required escalation and complaint process requirements
Escalates customer issues to the appropriate department or team member following established protocols
Solicits input and ideas from others across the organization to resolve issues or improve processes
Develops meaningful insights and makes recommendations to provide solutions to complex and challenging operational problems
Partners with team members, leaders, vendors, or other business partners to connect and drive team goals to the organization's goals and vision
Completes all work tasks within the established deadline by effectively prioritizing and managing time well
Job Qualifications:
High school diploma, GED or equivalent required; bachelor’s degree preferred
6+ years of relevant experience
Client service-oriented experience preferred
Working knowledge of process-specific platforms and/or programs
Technical subject matter expert of specific tasks or work processes
Ability to resolve escalated issues
Experience in leading resources
Advanced problem-solving skills
Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data
Strong project management, analytical and interpersonal skills required
Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines
Proficient in MS Office Suite
Technically savvy with a proficiency to learn new systems and applications
Ability to cultivate and maintain collaborative working relationships
Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments
Excellent verbal and written communication skills with an ability to articulate complex ideas
Demonstrate behaviors that align with our values and foster an inclusive culture
Willingness to continuously learn and develop
Adaptable in an ever-changing environment
Annual Pay Range:
0 - 0Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Click here to see a comprehensive list of our benefit offerings.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates