At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are seeking a detail-oriented and technically inclined Associate Professional, Client Delivery to support the onboarding and implementation of our Real Estate SaaS products. This role combines project coordination and technical troubleshooting to ensure a smooth setup and transition for clients. The ideal candidate will have a strong aptitude for learning new software, understanding data integration concepts, and providing responsive client support during onboarding and early adoption. You will report to the Sr. Manager, Client Delivery.

Primary Responsibilities

• Client Onboarding Support: Assist in onboarding new clients, including initial setup, configuration coordination, and documentation.

• Project Coordination: Support project plans and timelines, helping ensure key milestones are met. Update and maintain project tasks using our project management tools (e.g., ClickUp).

• Technical Assistance: Develop an understanding of our product ecosystem, including APIs, data workflows, and software configurations. Assist with troubleshooting and issue triage.

• Client Communication: Serve as a point of contact for assigned clients, providing timely updates, responding to questions, and coordinating internal responses when needed.

• Meeting Facilitation: Schedule and participate in discovery, kickoff, and onboarding calls. Document action items and ensure follow-through.

• Documentation: Maintain accurate and organized client documentation (e.g., project plans, configuration notes, and handoff materials in SharePoint).

• Release Coordination: Assist in managing production releases, including coordinating timing with clients and internal teams (may require occasional after-hours availability).

• Risk Awareness: Help identify project or technical risks early and escalate appropriately to maintain timelines and customer satisfaction.

Job Qualifications:

• Bachelor's Degree strongly preferred or equivalent work experience.

• 4 years of experience in software support, project coordination, or implementation roles (SaaS experience preferred).

• Strong technical aptitude with the ability to learn new software applications and understand how systems integrate and exchange data.

• Familiarity with APIs, data mapping, or software configuration a plus.

• Excellent communication and organizational skills.

• Ability to manage multiple tasks and adapt in a fast-paced environment.

• Experience with project management tools (e.g., ClickUp, Jira,) and collaboration platforms (e.g., SharePoint, Microsoft Teams).

• Real Estate or adjacent industry experience is a strong plus.

• Problem-solving mindset with a focus on customer satisfaction.

• Strong understanding of business analysis techniques and SQL a plus.

• Experience with Agile projects

• Considers the business implications of the application of technology to the current business environment.

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Annual Pay Range:

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

• Click here to see a comprehensive list of our benefit offerings.

Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​

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