At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

• Strategic Leadership of Client Success Initiatives
  Develop and execute comprehensive client success strategies aligned with Cotality’s business objectives, focusing on client retention, satisfaction, and long-term value creation.
• Client Relationship Management
  Oversee high-value client relationships, acting as a senior point of contact to ensure client needs are met, expectations are exceeded, and issues are resolved promptly and effectively.
• Team Development and Performance Management
  Lead, mentor, and scale the Client Success team, establishing KPIs and performance metrics to ensure the team delivers consistent, high-quality service across the client lifecycle.
• Cross-Functional Collaboration
  Partner with Sales, Product, and Client Delivery teams to deliver client focused solutions, drive adoption, and ensure seamless client onboarding, renewal, and expansion processes.
• Data-Driven Insights and Reporting
  Analyze client data to identify trends, risks, and opportunities, and provide regular reporting to International Leadership Team to inform strategic decisions and enhance the client experience.
• Revenue Growth and Commercial Opportunity Development
  Identify opportunities to drive revenue growth within the existing client base by analyzing account potential, upsell/cross-sell opportunities, and evolving client needs. Collaborate closely with the Sales team to develop and execute tailored expansion strategies that align with both client objectives and Cotality’s business goals.

Job Qualifications:

See Job Profile

• 5+ years of experience in client success or account management, time in a leadership role preferred..
• Proven track record of developing and executing client success strategies that align with business goals and drive retention and growth.
• Strong relationship management skills, with experience handling executive-level client interactions and resolving complex issues.
• Data-driven mindset with the ability to analyze client data, identify trends and risks, and present actionable insights to senior leadership.
• Experience collaborating cross-functionally with Sales, Product, and Delivery teams to drive client outcomes and commercial opportunities.

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.

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Equal Opportunity Employer Statement:​

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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