Professional, Technical Client Account Services (MLS Boards)
Cotality
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Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.
Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.
Job Description:
We’re hiring a Technical Client Account Services team member to provide technical support and account management for Cotality’s clients who use our Mutiple Listing Service (MLS) and compliance platforms and apps. In this exciting role, you will be the bridge between client requests and the various internal teams of Cotality to ensure our clients are delighted and their user experience is customized and configured per their requirements. You will use your strengths in critical thinking and highly polished client communication skills to provide ongoing support of our clients’ complex technical needs.
This role will be based in either the Dallas or High Point areas and candidates should live within a commutable distance of either. Our current model is hybrid, 1 day onsite, in office with the remaining remote.
What you will be doing
Work autonomously with assigned client base, to deliver excellent customer service and care, planning, prioritizing, and delivering solutions that meet clients varied needs
Client management with a mix of top and medium tier clients, conducting regular meetings with clients to gather requirements, walk through releases, discuss upcoming needs, conduct testing on staging and update on status of work in progress
Gather technical business requirements from clients and translate them into actionable items for various internal teams with little to no supervision required
Perform moderate to complex application configuration work to provide on-going updates of services.
Troubleshoot, diagnose, and see problems through to resolution autonomously.
Ensure application fully satisfies customers in terms of data integrity, application behavior and other factors per customer requirements
Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes
Lead application change projects by utilizing project management skills and status reporting techniques.
Identify risks, develop mitigation plans, and manage customer expectations
Job Qualifications:
What you will bring
Bachelor’s degree or equivalent education with a focus in the IT Industry or related field. Or 2+ years’ working experience in product implementation, technical or client support role.
At least 2 years’ experience in a similar role (client-facing role, account management, etc.)
Proficiency using CRM tools such as Salesforce with familiarity with a ticketing system like JIRA.
Prior experience gathering client requirements and managing projects with milestones and deadlines
Real estate, mortgage, banking industry experience highly desired
Critical thinking and strong problem-solving skills
Excellent written and verbal communication skills; including the ability to parse out the required details from client requests
Technical project management/coordination skills
Ability to immediately adapt to changing requirements and conditions.
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Cotality benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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