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• UX Architect

• Indefinite
• Full time
• 70130, New Orleans , LA, United States

UX Architect

About Copado

Copado is the leading DevOps platform enabling the world's largest digital transformations in the cloud. Backed by Insight Partners, Salesforce Ventures, and IBM Ventures, Copado accelerates digital transformation projects by 50%, drastically reducing change fail rates while maximizing return on investment. Our cloud-based platform manages all customer experience deployments for cloud platforms such as Salesforce, Vlocity, and Heroku. We help teams release faster, deliver higher quality, and maximize business value through our unique capabilities.

The Role

As a Principal/Architect Product Designer on our AI Platform team, you'll be a founding member shaping the product design and user experience of our AI platform. You'll collaborate with Product, Engineering, and Marketing teams to lead the design vision for our AI initiatives. This role requires expert-level UX and UI design skills, storytelling ability, customer journey mapping, thought leadership, and empathy.

You'll thrive in designing the future of our AI platform experience, which includes product design, conversation design, systems thinking, competitive research, and information architecture. From concept to final mockup, you'll shape the user experience through storyboards, user flows, journey maps, wireframes, and prototypes—translating user needs into thoughtful designs that teams can rally around.

What You'll Do

• Communicate clear and compelling ideas to stakeholders through documentation, reviews, and presentations
• Bridge design, product, engineering, and marketing teams
• Collaborate with product managers, engineers, and customer voices to create a product vision
• Generate detailed design specifications that inspire accurate developer builds
• Work with development and quality teams to deliver polished final products
• Promote and educate others on interface guidelines and design patterns
• Mentor design staff on designing for outcomes versus outputs
• Drive experimentation with AI tools and prototypes
• Set the vision for product creative identity and guide implementation
• Create inclusive designs for all users and advocate for accessibility

What You'll Bring

• 7+ years of experience designing and delivering products from start to finish as part of cross-functional teams
• Experience designing for platforms where automation meets AI (Salesforce experience preferred)
• Deep understanding of user-centered design methods and best practices
• Demonstrated commitment to continuous improvement
• Ability to thrive in fast-paced, collaborative environments while meeting tight deadlines
• Skill in exploring ideas, persuading others, and building consensus on projects with varying degrees of ambiguity
• Self-motivation and ability to produce results both independently and as part of a team
• Strong communication and active listening skills
• Experience using analytics and user research to drive decisions and product iterations
• Ability to distill complex problems and develop elegant solutions
• Systems thinking approach that considers the entire user experience ecosystem
• Leadership qualities that inspire trust and followership
• Expert knowledge of design tools such as Figma and adaptability to new tools
• Experience developing globally accessible software for diverse users
• Experience designing within design systems
• Commitment to ethics and equality in design
• Experience with DevOps tools, methodologies, and understanding of user personas
• BA/BS or MA/MS in a design-related field, or equivalent experience

What We Offer

• Competitive compensation package
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible PTO policy
• Professional development opportunities
• Employee stock options
• Collaborative and innovative company culture

Copado is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.