Senior Customer Success Manager
Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Sr. Customer Success Manager
Locations: Houston OR Boston (Hybrid - in office 3x/week)
Reports to: Manager, Customer Success
A quick snapshot…
The Senior Customer Success Manager will manage a portfolio of Conga’s largest, most complex global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership. You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.
Why it’s a big deal…. Conga’s largest customers are industry leaders who rely on us to power their revenue operations at scale. As a Sr. Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for global enterprises. Your work directly impacts on customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high-visibility role where your ability to build trust, understand use-cases and guide recommendations, influence adoption, and deliver value will make a measurable difference.
Here’s what we’re looking for…
Required experience: 8 + years of B2B SaaS experience owning and driving accountability for strategic and enterprise level, global customer accounts. As a subset of total experience, 5 or more years of B2B SaaS Customer Success experience in a complex enterprise grade SaaS company with a proven track record of customer retention and expansion.
Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Uses data-driven approaches to guide customer maturity, identify areas for improvement, and track success with precision. Be comfortable using tools such as PowerBI, Gainsight, Salesforce and Clari.
Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences. Skilled at building rapport, earning trust, and managing relationships across diverse customer profiles and internal teams.
Strategic problem-solver with a proactive mindset—comfortable navigating complexity and ambiguity. Equally adept at diving into operational details and engaging at a strategic level to drive meaningful customer outcomes. Self-guided with the ability to understand the big picture and develop detail-oriented solutions.
Business acumen: Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers Confident in advising on best practices, backed by a solid understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships.
Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve. Skilled at driving discovery and peeling back layers; not afraid to ask questions and tactfully challenge the status quo.
Here’s what will give you an edge…
Strong technical background: In-depth understanding of Revenue Management, GTM & commercial orchestration, strategic pricing, and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals.
Demonstrated thought leadership in SaaS, CS, or the above-mentioned areas will be an advantage.
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
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Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
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