Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Are you passionate about delivering exceptional IT support and solving technical challenges? Do you thrive in dynamic environments where your contributions directly impact the success of a global organization? If so, we want to hear from you!

At Checkout.com, we’re on the lookout for a proactive and enthusiastic IT Service Desk Engineer to join our dynamic team. In this role, you will be delivering world-class technical support to our employees, ensuring seamless operations across our hardware, software, and business-critical applications. You will be a trusted partner for troubleshooting and resolving IT issues while driving operational excellence.

As an IT Service Desk Engineer, you’ll provide exceptional first-line support to end-users, resolving hardware, software, and application issues efficiently and effectively. You’ll lead live incident responses, manage escalations, and collaborate with internal and external stakeholders to restore service quickly. Using a variety of tools and technologies, you’ll play a key role in incident resolution, system administration, ticket management, and reporting, all while ensuring we meet and exceed our Service Level Agreements (SLAs).

We’re looking for someone who’s a natural problem-solver, thrives on collaboration, and excels in fast-paced, high-pressure situations. You should be an excellent communicator, capable of explaining technical concepts clearly to stakeholders at all levels. If you’re self-motivated, adaptable, and eager to work in an innovative and dynamic environment, you’ll fit right in.

Join us at Checkout.com, where we’re building the future of financial technology, and our people are at the heart of everything we do. If you’re ready to make a difference and elevate your career, apply now and become part of a team that’s transforming the way businesses interact with technology.

• About You:

• Degree in IT, Computer Science, or Engineering (preferred).

• Fresh graduates will also be considered.

• 2–3 years of experience in System/Network/Security is an advantage.

• Strong knowledge of Windows and Mac OS.

• Good understanding of LAN/WAN networks, including TCP/IP, DNS, Proxy, and SAML.

• Familiarity with Cloud Technologies, particularly Microsoft Azure or AWS Cloud, is a definite plus.

• Experience with SaaS services such as Zoom, GSuite, and OKTA is beneficial.

• Excellent desktop and application troubleshooting skills.

• Strong customer service and stakeholder management skills.

• Excellent verbal and written communication skills.

• Ability to work independently and in a collaborative team environment.

• Responsible, autonomous, and adaptable to changing needs.

• Flexibility to work on a shift system, including weekends and public holidays.

• Eager to learn, grow, and adapt in a fast-paced company and dynamic team.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram