Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

The Quality Control (“QC”) Analyst will perform detailed quality control activities to ensure that screening and transaction monitoring processes comply with internal policies and regulatory requirements. The role focuses on assessing the effectiveness of financial crime controls by reviewing and investigating cases or alerts. Their role will be to safeguard the company from regulatory risk by identifying gaps in analyst performance, improving investigative rationales and our internal policies while ensuring our monitoring systems are operating effectively. The QC analyst will collaborate closely with departmental team leads and subject matter experts to present findings, present recommendations on process improvements, and targeted training sessions.

What your responsibilities will be

• Conduct quality control reviews of screening, and transaction monitoring in accordance with company policies, internal procedures, and regulatory expectations, within defined timelines.

• Execute quality control reviews on a daily, weekly, monthly, and ad hoc basis, assessing alert handling, case decisions, and documentation to ensure compliance with established standards.

• Apply risk-based sampling methodologies, including adjusting sample sizes and increasing coverage for specific analysts, teams, or workstreams where elevated error rates or quality concerns are identified.

• Evaluate analyst performance and identify deviations from policies, procedures, or regulatory requirements.

• Support the development and ongoing enhancement of the quality control function by designing and updating testing methodologies, review scripts, guidance materials, and control frameworks across multiple review areas.

• Identify potential process weaknesses, control gaps, or systemic risks, and conduct thematic reviews to assess recurring issues, trends, or patterns.

• Analyze quality review outcomes to identify quality gaps, root causes, and emerging risks, and ensure findings are clearly documented and communicated through regular Quality Control reporting to relevant management and stakeholders.Clearly communicate findings, risk implications, and actionable recommendations to management and business owners to

• support continuous improvement.

• Accurately classify findings in line with internal procedures, severity definitions, and quality standards.

• Provide constructive feedback and recommendations to analysts and stakeholders to improve decision-making, documentation quality, and operational efficiency.

• Proactively suggest enhancements to processes, controls, tools, and infrastructure to strengthen screening and transaction monitoring effectiveness.

• Stay up to date with applicable regulatory requirements, internal policy updates, and business changes impacting screening and monitoring activities.

• Meet deadlines for quality reviews, reporting, and data analysis deliverables.

• Operate effectively both independently and collaboratively within team-oriented environments.

What you will need to be successful (skills and competencies)

• Bachelor’s degree in Banking, Finance, Business Management, Law, Accounting, Economics, or a related discipline (or equivalent experience).

• Minimum 3 years’ experience in Compliance, AML, Financial Crime, Transaction Monitoring, Screening, or Quality Control.

• Knowledge/experience in the payment processing industry and/or e-commerce landscape is beneficial.

• Strong understanding of financial crime risk, AML regulations, and compliance frameworks.

• Experience with transaction monitoring and screening systems preferred.

• Strong analytical and problem-solving skills with high attention to detail.

• Ability to accurately identify trends or recurring issues.

• Excellent written and verbal communication skills.

• Ability to work independently while contributing effectively within a team.

• Well-organized, reliable, and able to meet deadlines in a fast-paced environment.

• Compliance certifications (ICA/ACAMS) preferred or willingness to obtain.

• Fluency in English.

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram