Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Role overview | Context

In the Specialist, Department People Partner role, you’ll be responsible for partnering closely with the Department People Partner team to provide a world class service to your client group. You’ll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy, and process.

Working closely with the Department People Partners, you will help ensure operational readiness and organizational excellence for your client groups.

Amongst other duties, this role will be primarily responsible for the below.

• Managing all key processes for allocated departments including:

  • Probation period management (including terminations/failed probations)

  • Onboarding and offboarding process in Workday, including completing exit interviews

  • Managing all documentation including employment contracts, contract addendums, employment verifications etc

  • Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution

  • Ticketing queries for the allocated departments, providing high quality advice and guidance whilst ensuring to resolve tickets with required timeframes

  • Complete monthly Workday updates via the use of OrgStudio, ensuring supervisory orgs, reporting lines, cost centres, job profiles and employee data is kept up to date for allocated departments

  • Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews.

• Employee relations:

  • Handling and resolving employee grievances, disputes and complaints in a timely and effective manner

  • Complete investigations when needed, ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures

  • Facilitate mediation and conflict resolution sessions between employees and line managers

  • Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process.

  • Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc).

  • Ensure ER tracker is kept up to date at all times.

• Reporting, data and insights:

  • Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas

  • Make recommendations for improvement based on engagement hotspots

  • Complete monthly CHRO dashboard analysis for departments, working with Manager, Department People Partnering to provide context on key metrics and actions taken

  • Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues

• Additional responsibilities:

  • Work directly with line managers to support them in effectively managing their teams - helping improve management capabilities and team effectiveness

  • Support with people related projects of varying complexity and scale

Role overview | Desired Background, Core Competencies

The ideal candidate for the role will bring:

• Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or CIPD qualification

• Demonstrable experience as People Advisor, HR Business Partner or HR Generalist in a fast-paced, global start-up environment ideally in the Tech industry

• Deep knowledge of people policies, procedures, compliance and practices with an ability to coach managers through each process and provide quality advice

• Proven ability to dig into data and make data-driven recommendations on ways to improve the employee experience and/or culture

• Ability to learn from peers and previous experience, think outside of the box, and knows that there could be more than one solution to a problem

• Ability to listen and understand the needs of the employees and leaders alike

• Excellent interpersonal and communication skills, including the ability to build strong partnerships with internal stakeholders

• The ability to achieve results in a fast-paced environment and navigate leaders through a variety of organisational changes

• High level of emotional intelligence, including self-awareness, empathy, and interpersonal skills, to effectively manage relationships and resolve conflicts

• Strong problem-solving skills, with the ability to identify issues, analyse root causes, and develop effective solutions

• Strong conflict resolution skills with the ability to balance employee advocacy with organisational needs

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively to various audiences

• Demonstrated analytical thinking, problem solving and decision making skills

• Strong orientation towards understanding and meeting the needs of internal clients and stakeholders, ensuring high levels of service and support

• A demonstrated ability to practise a high level of confidentiality

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram