Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

The Team Leader, Customer Onboarding & Due Diligence is responsible for managing a team of agents focused on the efficient and compliant onboarding of sub-entities onto Checkout.com's integrated platform solutions. This role requires a strong understanding of customer due diligence (CDD) and enhanced due diligence (EDD) principles, as well as experience in leading teams, managing teams with high volume workload, and fostering team development and engagement. The Team Leader will ensure that all onboarding processes adhere to regulatory requirements and Checkout.com's internal policies.

Responsibilities:

• Team Management:

  • Lead and supervise a team of onboarding specialists, providing guidance, training, and support.

  • Manage team workload and ensure efficient allocation of tasks to meet onboarding targets and service level agreements.

  • Set clear qualitative and quantitative targets for the team.

  • Monitor team performance, provide regular reporting and feedback, and implement strategies to improve efficiency, processes and policies.

  • Support upskilling and team-building efforts to enhance team capabilities and morale.

  • Effective communication skills and an ability to articulate complex concepts in a clear and concise manner.

  • Cultivate a collaborative and inclusive team environment where open communication and mutual respect are prioritized.

  • Promote teamwork and a sense of unity within the team, addressing any conflicts or issues that may arise in a constructive and timely manner.

  • Encourage team members to share ideas, voice concerns, and support each other's professional growth.

  • Lead by example, demonstrating behaviors that align with Checkout.com's operating principles, such as "Talk Straight," "One Team," and "Fundamentally Positive," to foster a positive and productive team dynamic.

• Customer Onboarding:

  • Oversee the end-to-end onboarding process for sub-entities, ensuring a smooth and efficient experience for our customers.

  • Ensure that onboarding processes comply with the company’s BSA/AML/OFAC Program and Procedures.

  • Conduct and/or ensure the team conducts thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in accordance with regulatory requirements and company policies.

  • Perform screening of sub-entities using vendor tools employed by Checkout.com (e.g., Lexis Nexis, Onfido, Firco Compliance Link).

  • Review and verify merchant data, including business name, ownership details, and other relevant information.

  • Identify and assess potential risks associated with sub-entities, including AML, reputational, and financial risks.

  • Serve as the first point of escalation for all complex or high-risk cases within the team and work with the team to prepare balanced recommendations to internal stakeholders for review and approval.

  • Maintain accurate and complete records of onboarding activities and customer information.

• Compliance and Risk Management:

  • Ensure adherence to all relevant regulatory requirements, including BSA/AML, KYC/KYB, and OFAC regulations.

  • Stay up-to-date with changes in regulations and industry best practices related to customer onboarding and due diligence.

  • Implement and maintain effective risk management controls to mitigate potential risks associated with sub-entity onboarding.

  • Contribute to the development and improvement of onboarding policies, procedures, and systems.

• Stakeholder Collaboration:

  • Collaborate with internal stakeholders, including Compliance, Risk, Legal, Product and Commercial teams, to ensure alignment on onboarding requirements and processes.

  • Communicate effectively with our customers and/or their sub-entities to gather necessary information and provide guidance throughout the onboarding process.

  • Support the implementation of new product features/market launches.

Qualifications

• Bachelor’s Degree in Business, Law, or equivalent experience required.

• At least 5 years of experience in a leadership role within an onboarding, compliance, or risk management environment.

• Strong understanding of customer due diligence (CDD), enhanced due diligence (EDD), and KYC/KYB principles.

• Experience with screening tools and systems used for customer verification and risk assessment, including CRM systems.

• Knowledge of relevant regulatory requirements, including BSA/AML and OFAC.

• Excellent organizational, time management, and workload management skills.

• Strong communication, interpersonal, and leadership skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Prior experience working with BPOs and third party contractors is beneficial.

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/