Senior Customer Success Manager - Agribusiness & Agricultural Capital

Location: Western United States (Remote)

Reports to: GM USA & Australia

Eligibility: Must be legally authorized to work in the United States

Why This Role Matters

Ceres AI is transforming how large agricultural organizations and farmland investors understand what is happening in their fields and across their portfolios. Our platform connects field-level data to financial and operational decision making, helping agribusinesses improve crop performance and helping capital managers manage risk and drive portfolio value.

As a Senior Customer Success Manager, you will work with some of the most sophisticated agricultural organizations in North America - from large agribusiness operators to farmland investment funds. Your role is to ensure these organizations turn Ceres AI insights into measurable outcomes: better decisions, stronger performance, and deeper long-term partnerships with Ceres.

What You’ll Actually Do in Your First 30 Days

• Build a deep understanding of our largest agribusiness and agricultural capital customers, including their portfolios, crop mix, and operational priorities.
• Partner closely with the Strategic Sales Directors to transition newly closed enterprise accounts into successful long-term deployments.
• Lead onboarding and adoption planning with customer executives, agronomy teams, and operational leaders.
• Identify the first measurable success milestones for each account - such as improved orchard performance monitoring, portfolio reporting, or operational insights.

What You’ll Do

Drive strategic customer outcomes

• Act as the primary success partner for large agribusinesses and agricultural capital management groups using Ceres AI.
• Translate Ceres insights into operational and financial value across crop performance, portfolio monitoring, and risk management.
• Help customers integrate Ceres data into their internal decision workflows, reporting processes, and operational reviews.

Lead enterprise customer relationships

• Build trusted relationships with senior stakeholders including farm managers, agronomy leaders, COOs, investment professionals, and asset managers.
• Facilitate executive business reviews that demonstrate measurable impact and identify new opportunities for expansion.

Ensure strong product adoption

• Guide customers through onboarding, training, and implementation of Ceres AI across their organizations.
• Monitor adoption, usage, and outcomes to ensure customers consistently receive value from the platform.

Partner with sales and product teams

• Work closely with enterprise sales leaders to support expansion opportunities and renewals within strategic accounts.
• Provide structured customer feedback to product and engineering teams to help shape the evolution of the platform.

Represent the customer voice

• Bring insights from agribusiness operators and farmland investors back into the organization.
• Help position Ceres AI as a long-term strategic partner to the agriculture ecosystem.

Must Have

• 7+ years working with enterprise customers in agribusiness, agricultural technology, or agricultural data platforms.
• Experience managing complex enterprise relationships with large agribusinesses, farmland investment groups, or agricultural financial organizations.
• Strong understanding of permanent crops, horticulture, viticulture, or large-scale agricultural operations.
• Proven ability to translate technical or data-driven products into operational or financial value for customers.
• Based in the Western United States and able to travel to customer sites as needed.

Nice to Have

• Experience working with farmland investment funds, agricultural capital managers, or institutional agriculture investors.
• Background in SaaS customer success, enterprise account management, or post-sale consulting roles.
• Familiarity with agricultural analytics, remote sensing, crop intelligence, or precision agriculture platforms.
• Existing network across large agribusinesses or agricultural investment organizations.
• Experience working closely with enterprise sales teams on expansion and renewal strategies.

How Success Is Measured

Within your first 90 days you will have:

• Successfully onboarded or taken ownership of key enterprise accounts.
• Built trusted relationships with senior customer stakeholders.
• Identified and delivered early measurable value outcomes for at least two strategic customers.
• Established a clear success and expansion roadmap for your portfolio of accounts.

About Ceres AI

Ceres AI connects field data to financial and operational decision making. Our AI-driven agricultural intelligence platform provides agribusinesses and agricultural investors with the insights needed to improve crop performance, manage risk, and drive long-term value.

We are a team that cares deeply about agriculture, data, and the people who make decisions that shape our food system. We value curiosity, ownership, and thoughtful collaboration - and we believe the best ideas come from people who are close to the customer and the field.