CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We are seeking a strategic and results-driven Billing Manager to lead and oversee our insurance-based medical billing team. This role is focused on team leadership, process optimization, and ensuring compliance with industry regulations, rather than hands-on billing tasks. The ideal candidate will have a strong background in revenue cycle management, a passion for mentoring and developing high-performing teams, and the ability to drive continuous operational improvements.

As the Billing Manager, you will be responsible for setting the direction, implementing best practices, and ensuring that the team efficiently manages billing operations to maximize reimbursement and minimize denials.

This is a hybrid position based in our Ft. Lauderdale, FL office. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a high-performing billing team, fostering a culture of accountability and continuous improvement.
• Oversee the hiring, training, and professional development of billing team members.
• Manage team workflows, productivity, and performance to align with organizational goals.
• Conduct regular performance evaluations, coaching sessions, and team meetings to ensure alignment and engagement.

Process Improvement

• Improve and enforce billing policies, procedures, and compliance standards.
• Lead process optimization initiatives, leveraging automation and best practices to improve efficiency.
• Monitor key performance indicators (KPIs) such as claim approval rates, denial management, and revenue cycle efficiency.
• Collaborate with the Sr Manager, Billing Operations and other stakeholders to drive strategic initiatives and operational improvements.

Operational & Compliance Oversight

• Ensure compliance with billing regulations, payer requirements, and industry best practices.
• Oversee the quality assurance process, ensuring billing accuracy and timely submissions.
• Work closely with account managers and leadership to address escalated billing challenges and develop solutions.
• Serve as the point of escalation for complex billing issues, ensuring resolution through effective team management and collaboration.
• Stay informed about changes in industry regulations and reimbursement policies, ensuring the team adapts proactively.

Required Skills & Qualifications:

• 7+ years of experience in medical billing, revenue cycle management, or healthcare finance.
• Minimum 2 years of leadership and team management experience in a billing or RCM role.
• Strong knowledge of insurance-based billing processes, reimbursement methodologies, and compliance regulations.
• Proven experience in leading teams, driving operational efficiency, and managing change.
• Ability to develop and execute billing department strategies that align with company goals.
• Excellent communication, coaching, and team-building skills to foster a high-performance culture.
• Strong analytical and problem-solving skills, with experience in data-driven decision-making.
• Proficiency in billing software, EHR systems, and insurance portals.
• Ability to collaborate cross-functionally with finance, clinical, and leadership teams.
• Self-motivated, strategic thinker with a proactive approach to problem-solving.

Preferred Qualifications:

• Experience with ABA therapy, mental health, or substance abuse billing.
• Knowledge of automation tools and process improvement methodologies for billing operations.
• Familiarity with HIPAA compliance and payer contracting.
  
  

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

The expected salary range for this position is $57,500 - 75,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package.

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