Who are we and what do we do?

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 21 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Note - "This opportunity is open to candidates based in Mumbai."

Role in nutshell:

A Product Support Engineer at Live, you will help our customers with technical queries related to manual testing products including 'Live', 'App Live', 'Screenshots', etc in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's network, BrowserStack's infrastructure, website, mobile application, etc

You will provide Support via Channels such as Email, Chat & Social Media around the clock 24//7
Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team.

Desired experience:

• Minimum expience 2 years is required.

• In-depth knowledge of fundamentals on networking concepts

• Protocols (TCP/IP, UDP, ICMP)

• Internet protocols (HTTP, HTTPS)

• Terms include SSL, DNS, Proxy, VPN, Firewall, etc.

• Preferred: Working knowledge of at least one front-end scripting language HTML, XML, CSS, and JavaScript

• Strong verbal and written communication skills in English

• Analytical and problem-solving skills

• Basic technical troubleshooting skills (L1)

• Preferred hands-on experience on or at least a good understanding of the below tools such as CURL /Postman / Charles Proxy /Fiddler

• Proven knowledge of commands like ping, tracert etc.

What will you do?

• Take ownership of support tickets and manage effective customer communication

• Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience

• Actively contribute to the public & internal Knowledge-base.

• Should be able to automate the repetitive daily tasks and focus on external projects to improve support operations.

• Participate in training new joinees.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment in India

• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience