Onboarding Engineer
Brinqa
Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently.
We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts.
At Brinqa, we are revolutionizing cybersecurity risk management by offering a unified platform that empowers organizations to proactively manage and mitigate threats across their entire attack surface. Our platform consolidates security data, prioritizes vulnerabilities, and orchestrates remediation processes, enabling clients to make informed risk decisions and enhance their security posture.
We are seeking an Onboarding Engineer to join our Professional Services team. This role is critical to the success of every new customer and serves as the technical lead during the onboarding phase. You will work closely with customers to deliver and configure Brinqa’s platform, ensuring each deployment is implemented to standard, follows best practices, and provides a solid foundation for long-term value.
Unlike traditional support or advisory roles, this is a hands-on delivery role. You will do the majority of the technical setup and configuration, guiding customers through onboarding while implementing solutions that match their business goals and security priorities.
WHAT YOU WILL DO
- Technical Deployment: Lead the hands-on setup and configuration of the Brinqa platform for new customers, aligning with Brinqa’s standardized architecture and delivery model.
- Best-Practice Implementation: Use your expertise to guide decisions around platform design and deployment, ensuring implementations adhere to Brinqa’s best practices while meeting customer requirements.
- Customer Collaboration: Partner with customer stakeholders (technical and business) to understand use cases, configure workflows, and communicate clearly throughout the onboarding process.
- Time-to-Value Acceleration: Drive customers to full platform readiness within Brinqa’s 90-day onboarding target by proactively managing tasks, dependencies, and decisions.
- Foundation for Success: Ensure each deployment sets the stage for long-term scalability, with clearly documented configurations that allow for future customization and expansion.
- Cross-Functional Coordination: Collaborate with Project Managers and Customer Success Managers to stay aligned on scope, timeline, and delivery milestones throughout the onboarding phase.
WHAT YOU'LL NEED
- Experience: 2+ years in a hands-on technical role delivering customer-facing software solutions — such as onboarding, implementation, or technical consulting — ideally in a SaaS or cybersecurity context.
- Technical Proficiency: Comfortable performing system configuration, managing data integrations, and troubleshooting platform issues. Experience with various security solutions, Linux environments, or scripting is a plus.
- Customer Skills: Able to engage with customers directly, explain complex concepts in simple terms, and instill confidence in the delivery process.
- Execution-Oriented: Organized and proactive, with a bias toward action, ownership, and timely delivery.
- Team Collaboration: Experienced in working as part of a project team, sharing knowledge, and contributing to process improvements.
- Educational Background: Bachelor’s degree in Computer Science, Information Systems, or a related field preferred. Certifications such as CompTIA Security+, ITIL, or relevant technical credentials are a plus.
WHY BRINQA?
Joining Brinqa means becoming part of a supportive and innovative team dedicated to making a significant impact in the cybersecurity industry. We offer a dynamic work environment, opportunities for professional growth, and the chance to directly shape successful outcomes for customers around the world.
If you're a technically savvy communicator who loves turning complexity into clarity and wants to lead customers through their first step toward transforming risk management, we’d love to hear from you.
HERE’S A LITTLE MORE ABOUT US
Brinqa was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the ever evolving and changing world of cybersecurity.
Building a cybersecurity platform that connects all of the relevant IT, security, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more efficiently.
In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, Brinqa received its first and only institutionalized funding with Insight Partners. Investing $110M and a minority position in the business, Insight Partners provided Brinqa a way to provide their cybersecurity platform product to more enterprise companies by building their employee base with expertise in Sales, Marketing, Customer Success, Professional Services and People.
It is an exciting time of growth and for individuals to make an immediate and lasting impact on the company and its market
We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.