Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

The State Account Specialist is essential to Bamboo Health customer experience. This role works closely with the State Account Director to provide proactive client support by developing and maintaining positive customer relations that directly influence client/customer satisfaction and retention with Bamboo Health solutions and services. The State Account Specialist will interact with various departments to meet client commitments and drive long-term success. The ability to navigate Bamboo Health software solutions is critical in this role as the State Account Specialist is expected to provide high level technical support, tailored training and change management guidance for an assigned customer base.

What You’ll Do:

• Provide high-level technical support and training to customers on Bamboo Health products.
• Answer product-related queries and collaborate strategically with the State Account Director to meet the customer’s needs.
• Maintain customer relationships and ensure high levels of satisfaction and engagement.
• Provide reports to customers and stakeholders on product performance or actionable, data-driven insights.
• Ensure customer issues or questions are escalated appropriately to ensure customer satisfaction.
• Manage and update client technical call agendas.
• Track account metrics and identify trends or risks proactively.
• Support the State Account Director as needed on issues related to the assigned client base.
• Collaborate on Bamboo Health initiatives aimed at expanding the growth of the business.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

What Success Looks Like…

In 3 months…

• Has completed all onboarding activities and has a general understanding of Bamboo Health’s products and its operations.
• Is attending all required meetings and successfully managing and updating all call agendas.
• Is ensuring all assigned client follow up items are appropriately handled in a timely manner.
• Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.

In 6 months…

• Is successfully understanding and representing support issues within their assigned client base that require escalation to Engineering.
• Has an established rapport with State Account Director(s) that they support and are effectively supporting the client by providing timely and effective updates on actionable items.
• Is actively collaborating in group discussions and required meetings.
• Can log in and perform basic functions within core applications, which ensures the Account Specialist understands our products.

In 12 months…

• Has a good understanding of all applicable products and services such that they are able to answer basic product/feature questions without assistance from the State Account Director or their Manager.
• Has become a subject matter expert (SME) on at least one or more of the features of the products in Bamboo Health’s portfolio.
• Is supporting strategic Bamboo Health initiatives led by the State Account Management team.

What You Need:

• A mission-driven focus with a passion for spearheading change in complex healthcare environments, awareness of payer/provider reimbursement models, and interoperability/healthcare tech trends.
• Bachelor’s degree or 2+ years of experience in technical account support, customer service, project management.
• Superior knowledge of Microsoft Word, Excel, and PowerPoint, or comparable software.
• Excellent critical thinking and strategic problem-solving skills.
• Must have strong organizational, customer management, written and oral communication skills.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the fastest growing health IT companies in the country
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation, and health, dental, vision and other benefits

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

#LI-Remote