Clinical Quality Specialist

Location: Hybrid in Oklahoma City, OK with 1-2 mandatory in-office days per week

What is Apricot

In healthcare, some of the most powerful tools are the ones that quietly change lives. For decades, home health clinicians have been buried in documentation—spending more time completing forms than caring for patients. This burden drives burnout, shrinks margins, and makes it harder for agencies to thrive.

At Apricot, we’re building software that actually helps. Our platform supports home health clinicians by reducing documentation time and improving accuracy, so they can focus on what matters most: patient care.

We’re a team of clinicians, operators, and builders working together to solve real problems in home health—and we’re just getting started.

About the Role

We’re hiring a Clinical Quality Specialist to help ensure the quality and reliability of Apricot’s clinical outputs (OASIS responses, visit documentation, care plans, medication lists, narrative notes, and more) as we scale.

Sitting at the intersection of clinical expertise, product, and operations, this role will review how our system interprets and responds to clinical documentation, identify where things aren’t quite right, and partner closely with cross-functional teams to improve it.

This role plays a key role in both aligning the product with real-world agency needs and driving ongoing system improvement. Responsibilities include investigating edge cases, surfacing patterns, and helping translate clinical nuance into better product behavior over time.

This is a great fit for someone who enjoys digging into documentation, asking “why did this happen?”, and working through complex problems in a collaborative environment.

What you’ll do:

• Review charts and system outputs to ensure accuracy, completeness, and alignment with OASIS guidelines and clinical best practices

• Identify inconsistencies or edge cases, using clinical judgment to determine what’s missing or incorrect

• Investigate issues by diagnosing why the system produced a certain response

• Partner with Product, Engineering, and other teams to improve prompts, workflows, and system behavior

• Support QA efforts for new features as well as existing workflows

• Translate clinical reasoning into clear explanations for non-clinical teammates

• Collaborate with CX to investigate and resolve customer-reported issues

• Help develop and refine internal QA processes and gold-standard test cases over time

What makes you a great fit

• You have a clinical background in home health (RN or PT strongly preferred; LPN or PTA with strong experience considered)

• You’re deeply familiar with OASIS guidance and documentation standards

• You’ve worked closely with clinical documentation—whether through chart review, audits, QA-related work or as a field clinician in home health.

• You’re detail-oriented and comfortable spending time in the fine details of documentation and guidelines

• You have strong clinical intuition—you can tell when something doesn’t look right, even if it’s subtle

• You’re naturally curious and enjoy figuring out why something happened

• You communicate clearly and can explain clinical reasoning to non-clinical teammates

• You’re collaborative and open to discussion—you are comfortable working through ambiguity with others

What Success Looks Like

• You’re able to quickly spot when something is off—and explain why

• You help uncover root causes behind issues, not just flag them

• Product and Engineering teams rely on your input to improve system accuracy

• Customer issues are resolved more quickly and occur less frequently over time

• You contribute to building more structured, scalable QA processes

Our team members currently in this role come from a clinical setting—often as a field clinician who has moved into an office-based role (e.g., clinical manager, educator, or director). You don’t need to have worked in a formal QA role before, but experience reviewing documentation is important. No prior product or tech experience is required.

Why Join Apricot?

We’re not just building a product — we’re building a company that centers clinicians, prioritizes patient care, and rethinks what’s possible in home health. As a member of the Apricot team, you’ll work closely with our customers, play a key role in shaping our support and onboarding strategy, and contribute directly to the success of a fast-growing healthcare startup. We’re a team that values curiosity, ownership, and mission-driven work. If you’re excited to support meaningful change — and help us build something exceptional from the ground up — we’d love to hear from you.

We’re a team of problem-solvers, caregivers, and builders—working together to improve care at home.