We’re looking for a thoughtful, proactive Clinician Engagement Specialist to join our Customer Experience team. You’ll play a key role in helping clinicians and back office teams feel confident using Apricot from day one — and during periods of change as new workflows and features are introduced.

This role sits at the intersection of training, enablement, and engagement. You’ll lead onboarding sessions, support customers during early stabilization, and help ensure teams are set up for success in real-world workflows. You’ll also stay close to how users and clinicians are experiencing the product day-to-day — identifying where they need support and helping improve how we enable customers over time.

You’ll work closely across internal teams to ensure a smooth, consistent experience from initial onboarding through ongoing use. As we grow, you’ll help us build more structured, scalable ways to train, support, and engage our users.

This role is based in Oklahoma City and reports to the Director of Customer Experience.

What You’ll Do

Lead onboarding and training

• Conduct live onboarding sessions for clinicians and back office teams, covering workflows, expectations, and readiness for launch

• Facilitate engaging, clear training sessions that build confidence and reduce friction early

• Adapt training based on audience (clinicians, QA teams, office staff, leadership)

Support early adoption and stabilization

• Run support hours and targeted follow-ups during early launch periods

• Help customers navigate real-world issues as they begin using Apricot

• Step in proactively when patterns suggest a team may need additional support

Drive clinician engagement

• Monitor usage patterns and identify where clinicians may be struggling or disengaged

• Reach out proactively to provide guidance, reinforcement, or clarification

• Build trust with clinicians and help them feel supported in their day-to-day work

Improve enablement and experience

• Identify recurring questions, friction points, and workflow challenges

• Translate those insights into improvements to training content, support structure, and internal processes

• Contribute to rollout plans for new features, visit types, and workflow changes

Collaborate cross-functionally

• Partner closely with internal teams to ensure smooth handoffs and aligned timing

• Work with Product and Clinical teams to surface insights and improve the overall user experience

• Help create consistency in how Apricot supports and enables customers

Who You Are

• Customer-experienced: You’ve worked in a customer-facing role where you were responsible for problem-solving, follow-through, and coordination across teams

• Training-capable: You’re comfortable leading live trainings, onboarding sessions, or customer education with clarity and confidence

• Clear communicator: You can take complex workflows and explain them in a way that feels simple and approachable

• Trust-builder: You build rapport quickly with a wide range of users, from clinicians to office staff

• Observant and curious: You notice patterns, ask good questions, and look for ways to improve how things work

• Self-directed: You take initiative, stay organized, and follow through without needing constant direction

• Comfortable with ambiguity: You can operate in fast-moving environments where processes are still evolving

• Mission-aligned: You care about improving healthcare and supporting the people delivering care

What Success Looks Like

Within 3 months

• Developed a strong understanding of Apricot’s workflows across both clinicians and back office users

• Build familiarity with agency EMRs

• Begun leading portions of onboarding and training with support from the team

• Built early rapport with clinicians and internal partners

Within 6 months

• Independently leading training sessions and onboarding workflows with consistency and confidence

• Supporting early stabilization through office hours and targeted follow-ups

• Identifying patterns in customer questions and contributing to improvements in training and support

Within 12 months

• Collaborate with the team on more scalable training and enablement approaches across onboarding and rollouts

• Improving customer readiness, confidence, and early adoption outcomes

• Acting as a trusted partner to both clinicians and internal teams in shaping how Apricot supports its users

Why This Role Matters

Clinicians are at the heart of Apricot’s mission — but great software alone isn’t enough. How we train, support, and guide our users determines whether they succeed with the product.

This role ensures that customers are not only introduced to Apricot effectively, but are supported through the moments that matter most: onboarding, early use, and change. Your work will directly impact how confidently clinicians adopt Apricot and how successfully agencies operate.

How to Be Successful in This Role

• Be proactive: Step in early when something feels off — don’t wait for escalation

• Be clear: Simplicity and clarity build confidence

• Be observant: Patterns in questions and behavior are signals for improvement

• Be curious: Ask why something is hard, not just how to fix it

• Be steady: Your tone and presence help customers feel grounded