About Appriss Retail

Appriss Retail provides real-time decisions and active risk monitoring to enable our customers to maximize profitability while managing risk. Our solutions are continually adapting to changing market conditions.

We bring 20+ years of retail data science expertise and experience. We serve a global base of leading commerce partners, representing 1/3 of all US omnichannel retail sales activity across 150,000 retail locations across specialty, apparel, department store, hard goods, big box, grocery, pharmacy, and hospitality businesses in 45 countries on six continents.

The company provides compelling, relevant, and profitable collective intelligence to operations, finance, marketing, and loss prevention. Appriss Retail’s performance-improvement solutions yield measurable results with significant return on investment.

About the role

We’re looking for a Director of Product Management to lead the strategy, execution, and innovation for our flagship SaaS platform that powers retail customer engagement and returns optimization.

This is a hands-on leadership role for someone who combines strategic vision with operational excellence — a strong leader and doer who is data-driven, detail-oriented, and thrives in ambiguity. You’ll own the full product lifecycle from discovery through launch, ensuring every capability is backed by insight, measurable outcomes, and technical depth.

What you'll do

• Own product strategy & execution: Define and deliver the roadmap aligned with company objectives, customer outcomes, and measurable ROI.

• Result and Outcome Oriented: Displays a high level of urgency.

• Lead and do: Influence teams and stay hands-on with research, data analysis, and product delivery.

• Customer & data obsessed: Leverage data, user feedback, and behavioral analytics to inform product decisions and validate hypotheses.

• End-to-end ownership: Manage the complete lifecycle — ideation, requirements, prioritization, launch, adoption, and iteration.

• Drive clarity in ambiguity: Make smart, timely decisions even with imperfect information; balance speed with strategic rigor.

• SaaS and platform mindset: Design and scale multi-tenant SaaS capabilities with a focus on reliability, configurability, and ease of integration.

• Technical fluency: Understand APIs, data pipelines, and how AI/ML-driven solutions are built, integrated, and deployed to customers.

• Retail domain understanding: Translate complex retail returns, claims, and post-purchase workflows into simple, high-impact digital experiences.

• Cross-functional collaboration: Partner closely with engineering, data science, design, and GTM to drive alignment and deliver on roadmap priorities.

• Client-facing leadership: Present product vision, prototypes, and outcomes to enterprise clients and internal executives with credibility and confidence.

Qualifications

• 10+ years in product management, including 3+ years in a senior/leadership role.

• Proven experience building and scaling SaaS platforms.

• Deep analytical skills and familiarity with A/B testing, product analytics, and data-driven prioritization.

• Comfort working with APIs, data integrations, and modern AI/ML product architectures. Familiarity with AI-tools for product management.

• Demonstrated ability to lead through uncertainty and deliver results with speed and clarity.

• Exceptional communication and storytelling skills, equally at ease with technical and executive audiences.

• Experience in returns management, fraud management, post-purchase experience, or other retail technology strongly preferred.

• Strong organizational and leadership skills with a bias toward action and measurable impact.

What Success Looks Like

• A clear, data-backed product roadmap aligned with customer and business goals.

• Accelerated product delivery cycles and measurable ROI.

• Deep collaboration across product, engineering, data science, and GTM teams.

• Increased client confidence in Appriss’ innovation velocity and AI-driven differentiation.

Benefits

At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life’s unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Rocket Lawyer. You’ll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform you best in every part of life.