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Customer Success Manager - Pilot Accounts

Apna

Apna

Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on May 9, 2025
KRA/KPI:

  • [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
  • Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
  • Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
  • Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
  • [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
  • Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions