Customer Success Manager - Pilot Accounts
Apna
Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on May 9, 2025
KRA/KPI:
- [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
- Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
- Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
- Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
- [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
- Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions