IT Operations Lead (Hybrid – Boston)

Ready to level up your career?

We’re hiring a hands‑on IT Operations Team Lead to lead a team of engineers while staying technical. You’ll be the escalation point for complex issues, drive operational excellence, and deliver infrastructure and security projects across the North America region.

This is a role for a technical lead — someone who still enjoys building, automating, troubleshooting, and improving platforms, while coaching others and raising standards.

Why AMCS?

At AMCS, we don’t just offer jobs, we offer purpose-driven careers. You’ll be part of a fast-growing, innovative company that’s reshaping how industries manage resources, reduce waste, and optimize operations. Our culture is rooted in connection - connection to our mission, our customers, and each other. We foster a collaborative, entrepreneurial environment where your ideas and impact matter.

What You’ll Do

• Act as the senior escalation point for complex incidents (root cause, permanent fixes, post‑incident improvements)
• Lead root‑cause analysis, define permanent fixes, and ensure lessons learned are embedded through documentation and process improvements
• Take ownership of technically challenging problems and see them through end‑to‑end, from investigation to resolution and follow‑up
• Lead technical workstreams for initiatives such as office moves, network and firewall refreshes, cloud and hybrid improvements, and acquired‑company integrations
• Work closely with vendors, internal stakeholders, and other IT teams to deliver changes safely and effectively
• Improve platform reliability and performance through proactive monitoring, automation, patching, and repeatable operational processes
• Work closely with the Information Systems team to support audit readiness and evidence capture aligned to ISO27001, SOC, and internal control frameworks
• Work closely with the Cyber Security team to ensure security best practices are embedded across identity, endpoint, network, and infrastructure platforms
• Contribute to continuous improvement of security posture, resilience, and risk management
• Provide day‑to‑day technical direction and mentoring to engineers; help them develop deeper expertise and confidence
• Set clear expectations around ownership, accountability, quality, and follow‑through
• Support individual development, progression planning, and readiness for increased responsibility
• Partner with IT Operations leadership on workload planning, risk management, and delivery priorities
  
  

What We’re Looking For

• Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive)
• Azure fundamentals (networking, compute, storage, monitoring)
• Entra ID (Conditional Access, MFA, SSO, identity protection, RBAC)
• Intune / Endpoint Management (Autopilot, compliance, configuration profiles, app deployment)
• Windows Server (AD DS, GPO, DNS/DHCP, certificates/PKI, file services)
• Virtualization (VMware vSphere and/or Hyper‑V), backup/restore concepts, DR fundamentals
• Linux fundamentals (admin, troubleshooting, services)
• LAN/WAN/WLAN fundamentals (routing, switching, VLANs, VPNs)
• Firewall concepts (policy, NAT, IPS/IDS) and secure remote access / Zero Trust principles
• Secure baseline thinking: least privilege, segmentation, patching, logging/monitoring
• Scripting/automation
• Monitoring & alerting concepts, incident management, problem management
• Documentation discipline: runbooks, KBs, standard operating procedures